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CBIZ
CBIZ
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CBIZ je nacionalno podjetje za strokovne storitve, ki pomaga srednje velikim podjetjem in organizacijam v sektorjih, kot so zavarovalništvo, zdravstvo in proizvodnja. Njegove ekipe združujejo strokovno znanje s področij računovodstva, davkov, svetovanja, ugodnosti za zaposlene, zavarovanj, tehnologije in kibernetske varnosti ter povezujejo lokalne odnose s širšimi viri. CBIZ strankam pomaga z revizijskimi in potrditvenimi storitvami, davčnim načrtovanjem in zagotavljanjem skladnosti, upravljanjem tveganj, administracijo človeških virov in ugodnosti, investicijskim in transakcijskim svetovanjem ter tehnološkimi rešitvami, namenjenimi krepitvi poslovanja in obvladovanju poslovnih tveganj.
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Delovna mesta v podjetju

Remote Help Desk Support Specialist

Provide phone-based technical support to Edward Jones branches, departments, and remote users. Troubleshoot systems, access, connectivity, and password issues.

USZdružene države AmerikeMDMarylandMOMisuri
19 $ / ura
Na daljavoPolni delovni časJuniorSrednja ravenZahtevani Jezik: angleščinaIT-podpora

Opis

  • Provide remote technical support to Edward Jones branches, departments, and users.
  • Troubleshoot branch video and phone systems, platform access, and data connectivity issues.
  • Guide users by phone through technical solutions, using the established knowledge base.
  • Resolve password resets, how-to requests, and general questions about supported systems.
  • Track and analyze issue trends to aid resolution and reduce repeat problems.
  • Prioritize work according to severity, urgency, and impact.
  • Escalate unresolved issues according to established procedures.
  • Keep accurate records of daily work, system functions, and user interactions.
  • Take on other assigned duties.

Zahteve

  • Have an associate degree from an accredited college, technical school, or university; two years of related experience; or an equivalent combination totaling two years.
  • Be proficient with relevant technologies and tools and able to follow technical instructions.
  • Communicate clearly in writing and speech with people at all organizational levels.
  • Maintain strong documentation and organizational skills.
  • Be available for occasional weekend and holiday support coverage.
  • Prior call center experience is preferred.

Ugodnosti

  • The role is remote.
  • A professional workspace and high-speed internet connection are required for remote work.
  • Occasional weekend and holiday scheduling flexibility is required.

Sorodna delovna mesta