CBIZ
CBIZ
CBIZ yra nacionalinė profesionalių paslaugų įmonė, teikianti paslaugas vidutinio dydžio įmonėms ir organizacijoms įvairiuose sektoriuose, įskaitant draudimą, sveikatos priežiūrą ir gamybą. Jos komandos sujungia apskaitos, mokesčių, konsultavimo, darbuotojų naudų, draudimo, technologijų ir kibernetinio saugumo kompetencijas, derindamos vietos ryšius su platesniais ištekliais. CBIZ padeda klientams teikdama audito ir atestavimo paslaugas, mokesčių planavimo ir prievolių vykdymo užtikrinimo, rizikos valdymo, personalo ir darbuotojų naudų administravimo, investicijų ir sandorių konsultavimo bei technologinius sprendimus, skirtus veiklai stiprinti ir verslo rizikai valdyti.

Remote Help Desk Support Specialist

Provide phone-based technical support to Edward Jones branches, departments, and remote users. Troubleshoot systems, access, connectivity, and password issues.

Aprašymas

  • Provide remote technical support to Edward Jones branches, departments, and users.
  • Troubleshoot branch video and phone systems, platform access, and data connectivity issues.
  • Guide users by phone through technical solutions, using the established knowledge base.
  • Resolve password resets, how-to requests, and general questions about supported systems.
  • Track and analyze issue trends to aid resolution and reduce repeat problems.
  • Prioritize work according to severity, urgency, and impact.
  • Escalate unresolved issues according to established procedures.
  • Keep accurate records of daily work, system functions, and user interactions.
  • Take on other assigned duties.

Reikalavimai

  • Have an associate degree from an accredited college, technical school, or university; two years of related experience; or an equivalent combination totaling two years.
  • Be proficient with relevant technologies and tools and able to follow technical instructions.
  • Communicate clearly in writing and speech with people at all organizational levels.
  • Maintain strong documentation and organizational skills.
  • Be available for occasional weekend and holiday support coverage.
  • Prior call center experience is preferred.

Privalumai

  • The role is remote.
  • A professional workspace and high-speed internet connection are required for remote work.
  • Occasional weekend and holiday scheduling flexibility is required.

Susiję darbai

Koniag Government Services

Remote Tier II Technical Support Specialist

Koniag Government Services
1 001 – 5 000 Darbuotojai
GynybaKonsultavimasVyriausybė

Resolve escalated hardware, software, network, and system problems through advanced troubleshooting and clear documentation. Support Koniag Government Services’ federal technology work, collaborating with IT teams and guiding Tier I staff.

Atidaryti
GE Vernova

GE Vernova Enterprise Architect (Remote, US)

GE Vernova

Advise GE Vernova utility customers on enterprise and data architecture transformation. Shape GridOS Data Fabric opportunities, roadmaps, and implementation plans.

Atidaryti
GE Vernova

Remote Enterprise Architect, GE Vernova

GE Vernova

Guide utility customers through digital transformation and GridOS Data Fabric engagements at GE Vernova. Shape enterprise architecture, data strategy, and implementation roadmaps.

Atidaryti