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CBIZ
CBIZ
H1B Visa SponsorHealthcareInsuranceManufacturing
CBIZ is a national professional services firm serving middle-market businesses and organizations across sectors including insurance, healthcare, and manufacturing. Its teams bring together accounting, tax, advisory, benefits, insurance, technology, and cybersecurity expertise, combining local relationships with broader resources. CBIZ supports clients through audit and attest services, tax planning and compliance, risk management, HR and benefits administration, investment and transaction advisory, and technology solutions designed to strengthen operations and manage business risk.
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Remote Help Desk Support Specialist

Provide phone-based technical support to Edward Jones branches, departments, and remote users. Troubleshoot systems, access, connectivity, and password issues.

USUnited StatesMDMarylandMOMissouri
$19 / hour
RemoteFull-timeJuniorMiddleEnglish RequiredIT Support

Description

  • Provide remote technical support to Edward Jones branches, departments, and users.
  • Troubleshoot branch video and phone systems, platform access, and data connectivity issues.
  • Guide users by phone through technical solutions, using the established knowledge base.
  • Resolve password resets, how-to requests, and general questions about supported systems.
  • Track and analyze issue trends to aid resolution and reduce repeat problems.
  • Prioritize work according to severity, urgency, and impact.
  • Escalate unresolved issues according to established procedures.
  • Keep accurate records of daily work, system functions, and user interactions.
  • Take on other assigned duties.

Requirements

  • Have an associate degree from an accredited college, technical school, or university; two years of related experience; or an equivalent combination totaling two years.
  • Be proficient with relevant technologies and tools and able to follow technical instructions.
  • Communicate clearly in writing and speech with people at all organizational levels.
  • Maintain strong documentation and organizational skills.
  • Be available for occasional weekend and holiday support coverage.
  • Prior call center experience is preferred.

Benefits

  • The role is remote.
  • A professional workspace and high-speed internet connection are required for remote work.
  • Occasional weekend and holiday scheduling flexibility is required.

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