Senior Enterprise Architect, AI Logistics Platform
OnTracShape OnTrac’s Google Cloud platform for AI-powered last-mile delivery. Lead architecture for agentic systems, real-time data, APIs, and logistics applications.
Open
AmeriSave Mortgage Corporation is an online mortgage lender serving homebuyers and homeowners with financing options that include first and second mortgages, home equity loans, and refinancing. Founded in 2002, the company combines digital applications, online quotes, approvals, and rate-lock tools with customer support available in multiple languages. AmeriSave operates across the finance and real estate sectors and has supported more than 733,603 borrowers in 49 U.S. states. Its team focuses on making mortgage and home-equity decisions more accessible while helping customers pursue suitable financing and stronger financial positions.
Remote IT Help Desk Specialist
Provide tier 1 hardware, software, and procedural support to AmeriSave users across phone, email, and chat. Resolve common issues and route complex or urgent cases to higher-level IT support.
Description
- Deliver tier 1 technical and procedural support by phone, email, and chat.
- Troubleshoot hardware and software problems.
- Investigate issues using available information resources.
- Resolve issues or guide users on the appropriate next steps.
- Apply established help desk procedures.
- Record every help desk interaction.
- Escalate issues to tier 2 or tier 3 support when needed.
- Recognize urgent cases and escalate them promptly.
- Track and route requests and problems, and document their resolutions.
- Keep up to date with system information, changes, and updates.
- Support senior IT staff as needed.
Requirements
- A bachelor’s degree is preferred; some college coursework is required.
- Working knowledge of Windows 11.
- Working knowledge of Microsoft 365.
- Ability to help others work through complex issues professionally.
- Learning agility and initiative.
- Strong analytical and problem-solving skills.
- Careful attention to detail.
- Excellent written and verbal communication skills.
- For remote work, a high-speed cable or fiber internet connection with Ethernet capability is required.
- Minimum internet speeds: 70/30 Mbps for basic use, 200–300/35–70 Mbps for shared use, and 500–1,000/100+ Mbps for heavy use.
Benefits
- 401(k) plan
- Dental insurance
- Disability insurance
- Employee discounts
- Health insurance
- Life insurance
- Paid time off
- 12 paid holidays each year
- Paid training
- Employee referral program
- Vision insurance
- Referral bonuses
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