AmeriSave Mortgage Corporation
AmeriSave Mortgage Corporation
AmeriSave Mortgage Corporation ir tiešsaistes hipotekāro kredītu aizdevējs, kas apkalpo mājokļu pircējus un mājokļu īpašniekus, piedāvājot dažādas finansēšanas iespējas, tostarp pirmās un otrās kārtas hipotekāros kredītus, aizdevumus pret mājokļa kapitālu un refinansēšanu. Uzņēmums, kas dibināts 2002. gadā, apvieno digitālus pieteikumus, tiešsaistes piedāvājumus, apstiprināšanu un procentu likmes fiksēšanas rīkus ar klientu atbalstu vairākās valodās. AmeriSave darbojas finanšu un nekustamā īpašuma nozarē un ir atbalstījis vairāk nekā 733 603 aizņēmējus 49 ASV štatos. Uzņēmuma komanda cenšas padarīt lēmumus par hipotekārajiem kredītiem un mājokļa kapitālu pieejamākus, vienlaikus palīdzot klientiem izvēlēties piemērotu finansējumu un uzlabot savu finansiālo stāvokli.

Remote IT Help Desk Specialist

Provide tier 1 hardware, software, and procedural support to AmeriSave users across phone, email, and chat. Resolve common issues and route complex or urgent cases to higher-level IT support.

Apraksts

  • Deliver tier 1 technical and procedural support by phone, email, and chat.
  • Troubleshoot hardware and software problems.
  • Investigate issues using available information resources.
  • Resolve issues or guide users on the appropriate next steps.
  • Apply established help desk procedures.
  • Record every help desk interaction.
  • Escalate issues to tier 2 or tier 3 support when needed.
  • Recognize urgent cases and escalate them promptly.
  • Track and route requests and problems, and document their resolutions.
  • Keep up to date with system information, changes, and updates.
  • Support senior IT staff as needed.

Prasības

  • A bachelor’s degree is preferred; some college coursework is required.
  • Working knowledge of Windows 11.
  • Working knowledge of Microsoft 365.
  • Ability to help others work through complex issues professionally.
  • Learning agility and initiative.
  • Strong analytical and problem-solving skills.
  • Careful attention to detail.
  • Excellent written and verbal communication skills.
  • For remote work, a high-speed cable or fiber internet connection with Ethernet capability is required.
  • Minimum internet speeds: 70/30 Mbps for basic use, 200–300/35–70 Mbps for shared use, and 500–1,000/100+ Mbps for heavy use.

Priekšrocības

  • 401(k) plan
  • Dental insurance
  • Disability insurance
  • Employee discounts
  • Health insurance
  • Life insurance
  • Paid time off
  • 12 paid holidays each year
  • Paid training
  • Employee referral program
  • Vision insurance
  • Referral bonuses

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