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AmeriSave Mortgage Corporation एक ऑनलाइन मॉर्गेज ऋणदाता है, जो घर खरीदने वालों और मकान मालिकों को वित्तपोषण के ऐसे विकल्प उपलब्ध कराता है जिनमें पहला और दूसरा मॉर्गेज, होम इक्विटी ऋण और पुनर्वित्तपोषण शामिल हैं। 2002 में स्थापित यह कंपनी डिजिटल आवेदन, ऑनलाइन कोटेशन, स्वीकृति और ब्याज दर लॉक करने वाले उपकरणों को कई भाषाओं में उपलब्ध ग्राहक सहायता के साथ जोड़ती है। AmeriSave वित्त और रियल एस्टेट क्षेत्रों में काम करती है और 49 अमेरिकी राज्यों में 733,603 से अधिक उधारकर्ताओं की सहायता कर चुकी है। इसकी टीम का ध्यान मॉर्गेज और होम इक्विटी से जुड़े निर्णयों को अधिक सुलभ बनाने तथा ग्राहकों को उपयुक्त वित्तपोषण और बेहतर वित्तीय स्थिति प्राप्त करने में मदद करने पर है।
Remote IT Help Desk Specialist
Provide tier 1 hardware, software, and procedural support to AmeriSave users across phone, email, and chat. Resolve common issues and route complex or urgent cases to higher-level IT support.
विवरण
- Deliver tier 1 technical and procedural support by phone, email, and chat.
- Troubleshoot hardware and software problems.
- Investigate issues using available information resources.
- Resolve issues or guide users on the appropriate next steps.
- Apply established help desk procedures.
- Record every help desk interaction.
- Escalate issues to tier 2 or tier 3 support when needed.
- Recognize urgent cases and escalate them promptly.
- Track and route requests and problems, and document their resolutions.
- Keep up to date with system information, changes, and updates.
- Support senior IT staff as needed.
आवश्यकताएँ
- A bachelor’s degree is preferred; some college coursework is required.
- Working knowledge of Windows 11.
- Working knowledge of Microsoft 365.
- Ability to help others work through complex issues professionally.
- Learning agility and initiative.
- Strong analytical and problem-solving skills.
- Careful attention to detail.
- Excellent written and verbal communication skills.
- For remote work, a high-speed cable or fiber internet connection with Ethernet capability is required.
- Minimum internet speeds: 70/30 Mbps for basic use, 200–300/35–70 Mbps for shared use, and 500–1,000/100+ Mbps for heavy use.
लाभ
- 401(k) plan
- Dental insurance
- Disability insurance
- Employee discounts
- Health insurance
- Life insurance
- Paid time off
- 12 paid holidays each year
- Paid training
- Employee referral program
- Vision insurance
- Referral bonuses
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