CBIZ
CBIZ
CBIZ एक राष्ट्रीय पेशेवर सेवा फर्म है, जो बीमा, स्वास्थ्य सेवा और विनिर्माण सहित विभिन्न क्षेत्रों में मध्यम-बाज़ार के व्यवसायों और संगठनों को सेवाएँ प्रदान करती है। इसकी टीमें लेखांकन, कर, सलाहकार सेवाओं, कर्मचारी लाभ, बीमा, प्रौद्योगिकी और साइबर सुरक्षा विशेषज्ञता को एक साथ लाती हैं तथा स्थानीय संबंधों को व्यापक संसाधनों से जोड़ती हैं। CBIZ ऑडिट और एटेस्ट सेवाओं, कर योजना और अनुपालन, जोखिम प्रबंधन, मानव संसाधन और कर्मचारी लाभ प्रशासन, निवेश और लेन-देन संबंधी सलाहकार सेवाओं तथा परिचालन को मजबूत करने और व्यावसायिक जोखिमों का प्रबंधन करने के लिए तैयार किए गए प्रौद्योगिकी समाधानों के माध्यम से ग्राहकों का सहयोग करती है।

Remote Help Desk Support Specialist

Provide phone-based technical support to Edward Jones branches, departments, and remote users. Troubleshoot systems, access, connectivity, and password issues.

विवरण

  • Provide remote technical support to Edward Jones branches, departments, and users.
  • Troubleshoot branch video and phone systems, platform access, and data connectivity issues.
  • Guide users by phone through technical solutions, using the established knowledge base.
  • Resolve password resets, how-to requests, and general questions about supported systems.
  • Track and analyze issue trends to aid resolution and reduce repeat problems.
  • Prioritize work according to severity, urgency, and impact.
  • Escalate unresolved issues according to established procedures.
  • Keep accurate records of daily work, system functions, and user interactions.
  • Take on other assigned duties.

आवश्यकताएँ

  • Have an associate degree from an accredited college, technical school, or university; two years of related experience; or an equivalent combination totaling two years.
  • Be proficient with relevant technologies and tools and able to follow technical instructions.
  • Communicate clearly in writing and speech with people at all organizational levels.
  • Maintain strong documentation and organizational skills.
  • Be available for occasional weekend and holiday support coverage.
  • Prior call center experience is preferred.

लाभ

  • The role is remote.
  • A professional workspace and high-speed internet connection are required for remote work.
  • Occasional weekend and holiday scheduling flexibility is required.

संबंधित नौकरियाँ

Koniag Government Services

Remote Tier II Technical Support Specialist

Koniag Government Services
1,001 – 5,000 कर्मचारी
परामर्शरक्षासरकार

Resolve escalated hardware, software, network, and system problems through advanced troubleshooting and clear documentation. Support Koniag Government Services’ federal technology work, collaborating with IT teams and guiding Tier I staff.

खोलें
GE Vernova

GE Vernova Enterprise Architect (Remote, US)

GE Vernova

Advise GE Vernova utility customers on enterprise and data architecture transformation. Shape GridOS Data Fabric opportunities, roadmaps, and implementation plans.

खोलें
GE Vernova

Remote Enterprise Architect, GE Vernova

GE Vernova

Guide utility customers through digital transformation and GridOS Data Fabric engagements at GE Vernova. Shape enterprise architecture, data strategy, and implementation roadmaps.

खोलें
AmeriSave Mortgage Corporation

Remote IT Help Desk Specialist

AmeriSave Mortgage Corporation

Provide tier 1 hardware, software, and procedural support to AmeriSave users across phone, email, and chat. Resolve common issues and route complex or urgent cases to higher-level IT support.

खोलें
VSolvit

Remote User Support Specialist – Help Desk (Maryland)

VSolvit

Deliver Tier II help desk support and administer Coast Guard case management systems. Handle account access, security compliance, reporting, and complex technical issues.

खोलें