CBIZ
CBIZ
CBIZ — sug‘urta, sog‘liqni saqlash va ishlab chiqarish kabi sohalardagi o‘rta bozor korxonalari va tashkilotlariga xizmat ko‘rsatuvchi milliy professional xizmatlar kompaniyasi. Uning jamoalari buxgalteriya hisobi, soliqqa tortish, konsalting, xodimlar imtiyozlari, sug‘urta, texnologiyalar va kiberxavfsizlik sohalaridagi tajribani birlashtirib, mahalliy aloqalarni kengroq resurslar bilan uyg‘unlashtiradi. CBIZ audit va tasdiqlash xizmatlari, soliqni rejalashtirish va talablarga muvofiqlik, xatarlarni boshqarish, kadrlar va xodimlar imtiyozlarini boshqarish, investitsiya va bitimlar bo‘yicha maslahatlar, shuningdek operatsiyalarni mustahkamlash va biznes xatarlarini boshqarishga mo‘ljallangan texnologik yechimlar orqali mijozlarini qo‘llab-quvvatlaydi.

Remote Help Desk Support Specialist

Provide phone-based technical support to Edward Jones branches, departments, and remote users. Troubleshoot systems, access, connectivity, and password issues.

Tavsif

  • Provide remote technical support to Edward Jones branches, departments, and users.
  • Troubleshoot branch video and phone systems, platform access, and data connectivity issues.
  • Guide users by phone through technical solutions, using the established knowledge base.
  • Resolve password resets, how-to requests, and general questions about supported systems.
  • Track and analyze issue trends to aid resolution and reduce repeat problems.
  • Prioritize work according to severity, urgency, and impact.
  • Escalate unresolved issues according to established procedures.
  • Keep accurate records of daily work, system functions, and user interactions.
  • Take on other assigned duties.

Talablar

  • Have an associate degree from an accredited college, technical school, or university; two years of related experience; or an equivalent combination totaling two years.
  • Be proficient with relevant technologies and tools and able to follow technical instructions.
  • Communicate clearly in writing and speech with people at all organizational levels.
  • Maintain strong documentation and organizational skills.
  • Be available for occasional weekend and holiday support coverage.
  • Prior call center experience is preferred.

Imtiyozlar

  • The role is remote.
  • A professional workspace and high-speed internet connection are required for remote work.
  • Occasional weekend and holiday scheduling flexibility is required.

O‘xshash ish o‘rinlari

Koniag Government Services

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Resolve escalated hardware, software, network, and system problems through advanced troubleshooting and clear documentation. Support Koniag Government Services’ federal technology work, collaborating with IT teams and guiding Tier I staff.

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GE Vernova

Remote Enterprise Architect, GE Vernova

GE Vernova

Guide utility customers through digital transformation and GridOS Data Fabric engagements at GE Vernova. Shape enterprise architecture, data strategy, and implementation roadmaps.

Ochish