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Lago je storitev zaposlovanja in dela na daljavo, ki agencijam za digitalni marketing ter drugim podjetjem pomaga povezovati se s strokovnjaki na razvijajočih se trgih. Njena mreža talentov vključuje virtualne asistente, upravljavce družbenih omrežij in predstavnike podpore strankam ter podpira podjetja, ki potrebujejo prilagodljivo pomoč pri marketingu, poslovanju in delu s strankami. Lago ustvarja priložnosti tudi za strokovnjake, ki delajo na daljavo, saj njihove veščine povezuje z vlogami v rastočih organizacijah.
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Delovna mesta v podjetju

Remote Customer Support Specialist in the Philippines

Handle customer emails, order management, and data entry for Deadlast’s ecommerce operations. Work remotely during Mountain Time business hours.

PHFilipini
5 $ – 7 $ / ura
Na daljavoPolni delovni časSrednja ravenSeniorZahtevani Jezik: angleščinaPodpora strankam

Opis

  • Reply promptly and professionally to customer emails.
  • Answer routine questions about orders, shipping, products, and other customer matters.
  • Investigate customer issues and provide accurate, useful responses.
  • Follow up on open inquiries and escalate complex cases when needed.
  • Use a professional, consistent brand voice in customer communications.
  • Check order details and customer records in Shopify or similar systems.
  • Handle routine order management and customer account inquiries.
  • Spot order discrepancies and flag issues that need further review.
  • Keep customer and order records accurate.
  • Enter, update, and verify information in internal systems and spreadsheets.
  • Organize records of customer inquiries and resolutions.
  • Handle routine administrative work related to customer support.
  • Check records for data accuracy and consistency.
  • Follow established support procedures and workflows.
  • Share recurring customer issues and relevant trends with the team.
  • Keep support notes and documentation organized.
  • Adjust to new tools, processes, and communication channels as the business grows.

Zahteve

  • Write clearly and confidently in English.
  • Pay close attention to detail and data accuracy.
  • Stay organized and manage time effectively.
  • Handle multiple inquiries and prioritize work effectively.
  • Bring professional customer service and problem-solving skills.
  • Work independently with minimal supervision.
  • Have a reliable internet connection, a suitable computer, and a quiet workspace.
  • Maintain consistent availability during the agreed work schedule.
  • Previous customer support or service experience is a plus.
  • Hands-on Shopify or Shopify order management experience is a plus.
  • Experience supporting ecommerce businesses is a plus.
  • Familiarity with help desk platforms or shared support inboxes is a plus.
  • Experience with spreadsheets and administrative data entry is a plus.
  • Experience creating support templates or documenting workflows is a plus.
  • Familiarity with SMS-based customer support is a plus.

Ugodnosti

  • Work remotely as part of a global team that values work-life balance.
  • Help shape your role and develop as the company grows.
  • Join a team using data to address challenges in a changing market.
  • Candidates must agree to Lago’s Confidentiality and Non-Circumvention Agreement during recruitment.

Sorodna delovna mesta