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Lago
Lago
1 – 10 Employees
ConsultingLogisticsMarketing
Lago is a recruitment and remote staffing service that helps digital marketing agencies and other businesses connect with professionals in emerging markets. Its talent network includes virtual assistants, social media managers, and customer support representatives, supporting companies that need flexible help across marketing, operations, and customer-facing work. Lago also creates opportunities for remote professionals by matching their skills with roles at growing organizations.
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Remote Customer Support Specialist in the Philippines

Handle customer emails, order management, and data entry for Deadlast’s ecommerce operations. Work remotely during Mountain Time business hours.

PHPhilippines
$5 – $7 / hour
RemoteFull-timeMiddleSeniorEnglish RequiredCustomer Support

Description

  • Reply promptly and professionally to customer emails.
  • Answer routine questions about orders, shipping, products, and other customer matters.
  • Investigate customer issues and provide accurate, useful responses.
  • Follow up on open inquiries and escalate complex cases when needed.
  • Use a professional, consistent brand voice in customer communications.
  • Check order details and customer records in Shopify or similar systems.
  • Handle routine order management and customer account inquiries.
  • Spot order discrepancies and flag issues that need further review.
  • Keep customer and order records accurate.
  • Enter, update, and verify information in internal systems and spreadsheets.
  • Organize records of customer inquiries and resolutions.
  • Handle routine administrative work related to customer support.
  • Check records for data accuracy and consistency.
  • Follow established support procedures and workflows.
  • Share recurring customer issues and relevant trends with the team.
  • Keep support notes and documentation organized.
  • Adjust to new tools, processes, and communication channels as the business grows.

Requirements

  • Write clearly and confidently in English.
  • Pay close attention to detail and data accuracy.
  • Stay organized and manage time effectively.
  • Handle multiple inquiries and prioritize work effectively.
  • Bring professional customer service and problem-solving skills.
  • Work independently with minimal supervision.
  • Have a reliable internet connection, a suitable computer, and a quiet workspace.
  • Maintain consistent availability during the agreed work schedule.
  • Previous customer support or service experience is a plus.
  • Hands-on Shopify or Shopify order management experience is a plus.
  • Experience supporting ecommerce businesses is a plus.
  • Familiarity with help desk platforms or shared support inboxes is a plus.
  • Experience with spreadsheets and administrative data entry is a plus.
  • Experience creating support templates or documenting workflows is a plus.
  • Familiarity with SMS-based customer support is a plus.

Benefits

  • Work remotely as part of a global team that values work-life balance.
  • Help shape your role and develop as the company grows.
  • Join a team using data to address challenges in a changing market.
  • Candidates must agree to Lago’s Confidentiality and Non-Circumvention Agreement during recruitment.

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