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Lago
Lago
1 – 10 Darbuotojai
KonsultavimasLogistikaRinkodara
„Lago“ yra įdarbinimo ir nuotolinio personalo paslaugų įmonė, padedanti skaitmeninės rinkodaros agentūroms ir kitoms įmonėms užmegzti ryšius su specialistais besivystančiose rinkose. Jos talentų tinklą sudaro virtualūs asistentai, socialinių tinklų vadybininkai ir klientų aptarnavimo atstovai, padedantys įmonėms lanksčiai spręsti rinkodaros, veiklos organizavimo ir darbo su klientais poreikius. „Lago“ taip pat kuria galimybes dirbti nuotoliniu būdu, susiedama specialistų įgūdžius su augančių organizacijų siūlomomis pareigomis.
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Darbai įmonėje

Remote Customer Support Specialist in the Philippines

Handle customer emails, order management, and data entry for Deadlast’s ecommerce operations. Work remotely during Mountain Time business hours.

PHFilipinai
5 $ – 7 $ / valanda
NuotolinisVisas etatasVidutinis lygisVyresnysis specialistasPrivaloma Kalba: anglųKlientų aptarnavimas

Aprašymas

  • Reply promptly and professionally to customer emails.
  • Answer routine questions about orders, shipping, products, and other customer matters.
  • Investigate customer issues and provide accurate, useful responses.
  • Follow up on open inquiries and escalate complex cases when needed.
  • Use a professional, consistent brand voice in customer communications.
  • Check order details and customer records in Shopify or similar systems.
  • Handle routine order management and customer account inquiries.
  • Spot order discrepancies and flag issues that need further review.
  • Keep customer and order records accurate.
  • Enter, update, and verify information in internal systems and spreadsheets.
  • Organize records of customer inquiries and resolutions.
  • Handle routine administrative work related to customer support.
  • Check records for data accuracy and consistency.
  • Follow established support procedures and workflows.
  • Share recurring customer issues and relevant trends with the team.
  • Keep support notes and documentation organized.
  • Adjust to new tools, processes, and communication channels as the business grows.

Reikalavimai

  • Write clearly and confidently in English.
  • Pay close attention to detail and data accuracy.
  • Stay organized and manage time effectively.
  • Handle multiple inquiries and prioritize work effectively.
  • Bring professional customer service and problem-solving skills.
  • Work independently with minimal supervision.
  • Have a reliable internet connection, a suitable computer, and a quiet workspace.
  • Maintain consistent availability during the agreed work schedule.
  • Previous customer support or service experience is a plus.
  • Hands-on Shopify or Shopify order management experience is a plus.
  • Experience supporting ecommerce businesses is a plus.
  • Familiarity with help desk platforms or shared support inboxes is a plus.
  • Experience with spreadsheets and administrative data entry is a plus.
  • Experience creating support templates or documenting workflows is a plus.
  • Familiarity with SMS-based customer support is a plus.

Privalumai

  • Work remotely as part of a global team that values work-life balance.
  • Help shape your role and develop as the company grows.
  • Join a team using data to address challenges in a changing market.
  • Candidates must agree to Lago’s Confidentiality and Non-Circumvention Agreement during recruitment.

Susiję darbai

EverAI

Customer Support Specialist – EverAI (Philippines, Remote)

EverAI
51 – 200 Darbuotojai
Dirbtinis intelektasPramogosVaizdo žaidimai
PHFilipinai
15 000 $ – 16 000 $ / metai
NuotolinisVisas etatasVidutinis lygisVyresnysis specialistasPrivaloma Kalba: anglųKlientų aptarnavimas

Support customers using EverAI’s global AI companionship platform by resolving product, billing, and subscription issues. Help improve customer satisfaction and retention through clear, empathetic service.

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