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Sourcefit
Sourcefit
1 001 – 5 000 Darbuotojai
LogistikaRinkodaraSveikatos priežiūra
Sourcefit yra verslo procesų užsakomųjų paslaugų įmonė, teikianti individualiai pritaikytus ofšorinius ir nearšorinius darbuotojų sprendimus. Be pagrindinės būstinės Filipinuose, įmonė turi biurus Dominikos Respublikoje, Armėnijoje, Madagaskare ir Pietų Afrikoje. Ji aptarnauja įvairių sektorių, įskaitant IT, finansų, sveikatos priežiūros, mažmeninės prekybos, rinkodaros ir logistikos, organizacijas. Įmonės paslaugos apima telesales, klientų aptarnavimą, turinio moderavimą, IT pagalbą ir interneto svetainių kūrimą, o komandos formuojamos atsižvelgiant į kiekvieno kliento veiklos poreikius. Sourcefit samdymo veikla yra susijusi su šių užsakomųjų verslo ir darbuotojų paslaugų teikimu organizacijoms, ieškančioms integruotų pagalbos pajėgumų.
LinkedIn
Darbai įmonėje

Remote Customer Success and Product Support Specialist

Support customers using an AI-powered beauty market intelligence platform, from onboarding and product training to troubleshooting. Coordinate customer requests and escalations with teams in the U.S. and Korea.

PHFilipinaiNuotolinisVisas etatasVidutinis lygisVyresnysis specialistasPrivaloma Kalba: anglųKlientų aptarnavimas

Aprašymas

  • Respond to customer product questions by email and in-app chat, providing first-line support.
  • Help customers use platform dashboards, analytics, reports, data refreshes, exports, account settings, and other features.
  • Onboard customers remotely and train them on the product using Zoom or Google Meet.
  • Clarify and record customer needs, feedback, and requests for product improvements.
  • Communicate with U.S. business customers, including senior leaders and executives.
  • Troubleshoot basic application and platform issues.
  • Create and manage support tickets, setting priorities and tracking progress.
  • Recognize issues that need advanced technical help and coordinate escalation with U.S. and Korea-based teams.
  • Work with internal teams using Slack, Jira, or Linear.
  • See customer cases through to resolution and share timely updates.
  • Follow support and escalation procedures and contribute to improving support processes.

Reikalavimai

  • Bring at least three years of relevant experience in customer-facing product support, technical support, or customer success.
  • Have direct experience supporting business-to-business SaaS products.
  • Communicate fluently in spoken and written English.
  • Have proven experience supporting SaaS applications.
  • Apply strong listening, analytical, and problem-solving skills.
  • Understand complex customer requests and document requirements accurately.
  • Explain technical information clearly to users without technical backgrounds.
  • Coordinate effectively with technical or product teams.
  • Be comfortable leading live product walkthroughs, virtual onboarding, and user training after platform-specific instruction.
  • Stay organized and attentive to detail.
  • Know the basics of IT or helpdesk support and application troubleshooting.
  • Be able and willing to work U.S. Eastern Time business hours and observe the client's U.S. holiday calendar.
  • Experience supporting U.S. business-to-business SaaS customers is strongly preferred.
  • Be familiar with Zendesk, Intercom, Jira, Linear, and Slack.
  • Have experience supporting analytics, reporting, business intelligence, marketing technology, or other data-driven SaaS platforms.

Privalumai

  • Work from home.
  • U.S. holidays observed according to the client's holiday calendar.

Susiję darbai

EverAI

Customer Support Specialist – EverAI (Philippines, Remote)

EverAI
51 – 200 Darbuotojai
Dirbtinis intelektasPramogosVaizdo žaidimai
PHFilipinai
15 000 $ – 16 000 $ / metai
NuotolinisVisas etatasVidutinis lygisVyresnysis specialistasPrivaloma Kalba: anglųKlientų aptarnavimas

Support customers using EverAI’s global AI companionship platform by resolving product, billing, and subscription issues. Help improve customer satisfaction and retention through clear, empathetic service.

Atidaryti