LogoFresh Jobs Ahead
Sourcefit
Sourcefit
1001 – 5000 Darbinieki
LoģistikaMārketingsVeselības aprūpe
Sourcefit ir biznesa procesu ārpakalpojumu uzņēmums, kas nodrošina pielāgotus ofšora un nearshore personāla risinājumus. Papildus galvenajam birojam Filipīnās uzņēmumam ir biroji Dominikānas Republikā, Armēnijā, Madagaskarā un Dienvidāfrikā. Tas atbalsta dažādu nozaru, tostarp IT, finanšu, veselības aprūpes, mazumtirdzniecības, mārketinga un loģistikas, organizācijas. Uzņēmuma pakalpojumi ietver pārdošanu pa tālruni, klientu atbalstu, satura moderēšanu, IT atbalstu un tīmekļa izstrādi, bet komandas tiek veidotas atbilstoši katra klienta darbības vajadzībām. Sourcefit personāla atlases darbība ir saistīta ar šo ārpakalpojumu biznesa un personāla pakalpojumu nodrošināšanu organizācijām, kas meklē integrētas atbalsta iespējas.
LinkedIn
Vakances uzņēmumā

Remote Customer Success and Product Support Specialist

Support customers using an AI-powered beauty market intelligence platform, from onboarding and product training to troubleshooting. Coordinate customer requests and escalations with teams in the U.S. and Korea.

PHFilipīnasAttālinātiPilna slodzeVidējais līmenisVecākais speciālistsNepieciešamā Valoda: angļuKlientu atbalsts

Apraksts

  • Respond to customer product questions by email and in-app chat, providing first-line support.
  • Help customers use platform dashboards, analytics, reports, data refreshes, exports, account settings, and other features.
  • Onboard customers remotely and train them on the product using Zoom or Google Meet.
  • Clarify and record customer needs, feedback, and requests for product improvements.
  • Communicate with U.S. business customers, including senior leaders and executives.
  • Troubleshoot basic application and platform issues.
  • Create and manage support tickets, setting priorities and tracking progress.
  • Recognize issues that need advanced technical help and coordinate escalation with U.S. and Korea-based teams.
  • Work with internal teams using Slack, Jira, or Linear.
  • See customer cases through to resolution and share timely updates.
  • Follow support and escalation procedures and contribute to improving support processes.

Prasības

  • Bring at least three years of relevant experience in customer-facing product support, technical support, or customer success.
  • Have direct experience supporting business-to-business SaaS products.
  • Communicate fluently in spoken and written English.
  • Have proven experience supporting SaaS applications.
  • Apply strong listening, analytical, and problem-solving skills.
  • Understand complex customer requests and document requirements accurately.
  • Explain technical information clearly to users without technical backgrounds.
  • Coordinate effectively with technical or product teams.
  • Be comfortable leading live product walkthroughs, virtual onboarding, and user training after platform-specific instruction.
  • Stay organized and attentive to detail.
  • Know the basics of IT or helpdesk support and application troubleshooting.
  • Be able and willing to work U.S. Eastern Time business hours and observe the client's U.S. holiday calendar.
  • Experience supporting U.S. business-to-business SaaS customers is strongly preferred.
  • Be familiar with Zendesk, Intercom, Jira, Linear, and Slack.
  • Have experience supporting analytics, reporting, business intelligence, marketing technology, or other data-driven SaaS platforms.

Priekšrocības

  • Work from home.
  • U.S. holidays observed according to the client's holiday calendar.

Saistītās vakances

EverAI

Customer Support Specialist – EverAI (Philippines, Remote)

EverAI
51 – 200 Darbinieki
IzklaideMākslīgais intelektsVideospēles
PHFilipīnas
15 000 $ – 16 000 $ / gads
AttālinātiPilna slodzeVidējais līmenisVecākais speciālistsNepieciešamā Valoda: angļuKlientu atbalsts

Support customers using EverAI’s global AI companionship platform by resolving product, billing, and subscription issues. Help improve customer satisfaction and retention through clear, empathetic service.

Atvērt