LogoFresh Jobs Ahead
SupportNinja
SupportNinja
1001 – 5000 Darbinieki
B2BSaaS
SupportNinja nodrošina elastīgus ārpakalpojumu risinājumus uzņēmumiem, kuri vēlas paplašināt savas iespējas, proporcionāli nepalielinot iekšējā personāla skaitu. Uzņēmuma darbība aptver klientu pieredzi, klientu un tehnisko atbalstu, satura moderēšanu, datu apstrādi, kā arī finanšu un grāmatvedības pakalpojumus. Uzņēmums apvieno pielāgotu pakalpojumu sniegšanu ar mākslīgā intelekta risinājumiem, lai palīdzētu vairāk nekā 200 uzņēmumiem uzlabot darbību un veicināt izaugsmi. SupportNinja, kas dibināts 2015. gadā, darbojas B2B un SaaS jomā.
LinkedIn
Vakances uzņēmumā

Remote E-commerce Customer Service Representative

Support US e-commerce customers remotely from the Philippines by phone and email. Assist with orders, returns, refunds, exchanges, customer retention, and product recommendations.

PHFilipīnasAttālinātiPilna slodzeVidējais līmenisVecākais speciālistsNepieciešamā Valoda: angļuKlientu atbalsts

Apraksts

  • Answer customer questions by email and inbound phone.
  • Help customers place orders and cancel them.
  • Explain products and recommend suitable options.
  • Spot opportunities to suggest additional purchases during customer conversations.
  • Manage refund, return, and exchange requests with a focus on retaining customers.
  • Apply established service policies and workflows.
  • Refer cases that need client approval or an exception to policy.
  • Adjust to new processes as the client’s support operation evolves.

Prasības

  • Be available to work night shifts.
  • Speak English clearly and communicate effectively when assisting US-based customers by phone.
  • Write professional emails in English with strong grammar and comprehension.
  • Have experience in e-commerce customer support.
  • Be familiar with order management, cancellations, refunds, exchanges, and product questions.
  • Have inbound call experience, including handling difficult conversations and time-sensitive requests.
  • Be able to recommend products and identify upselling opportunities.
  • Be able to retain orders by converting potential refunds into exchanges or other solutions.
  • Demonstrate empathy, patience, initiative, and the ability to build customer trust.
  • Adapt to evolving operations and workflows.
  • Previous customer support experience with Intercom is preferred.
  • Familiarity with Intercom Fin or AI-assisted customer service workflows is preferred.
  • Experience supporting beauty, wellness, hair care, supplement, or other health-related e-commerce brands is preferred.
  • Experience with Shopify or a similar e-commerce platform is preferred.
  • Experience in customer retention, product recommendations, or upselling is preferred.
  • Experience supporting US-based consumer brands is preferred.

Priekšrocības

  • Remote work-from-home arrangement.
  • Bring your own device (BYOD).
  • Equal opportunity employer.
  • Opportunities for growth and professional development.

Saistītās vakances

EverAI

Customer Support Specialist – EverAI (Philippines, Remote)

EverAI
51 – 200 Darbinieki
IzklaideMākslīgais intelektsVideospēles
PHFilipīnas
15 000 $ – 16 000 $ / gads
AttālinātiPilna slodzeVidējais līmenisVecākais speciālistsNepieciešamā Valoda: angļuKlientu atbalsts

Support customers using EverAI’s global AI companionship platform by resolving product, billing, and subscription issues. Help improve customer satisfaction and retention through clear, empathetic service.

Atvērt