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SupportNinja
SupportNinja
1,001 – 5,000 कर्मचारी
B2BSaaS
SupportNinja उन व्यवसायों के लिए लचीली आउटसोर्सिंग सेवाएँ प्रदान करता है, जिन्हें आंतरिक कर्मचारियों की संख्या में समान अनुपात में वृद्धि किए बिना अपनी क्षमताओं का विस्तार करना होता है। इसका कार्य ग्राहक अनुभव, ग्राहक और तकनीकी सहायता, कंटेंट मॉडरेशन, डेटा प्रोसेसिंग तथा वित्त और लेखांकन तक फैला हुआ है। कंपनी अनुकूलित सेवा प्रदान करने के साथ AI-सक्षम समाधानों का संयोजन करती है, जिससे 200 से अधिक व्यवसायों को अपने संचालन में सुधार करने और विकास की दिशा में आगे बढ़ने में सहायता मिलती है। 2015 में स्थापित SupportNinja B2B और SaaS क्षेत्र में कार्य करता है।
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कंपनी की नौकरियाँ

Remote E-commerce Customer Service Representative

Support US e-commerce customers remotely from the Philippines by phone and email. Assist with orders, returns, refunds, exchanges, customer retention, and product recommendations.

PHफ़िलिपींसरिमोटपूर्णकालिकमध्य स्तरवरिष्ठआवश्यक भाषा: अंग्रेज़ीग्राहक सहायता

विवरण

  • Answer customer questions by email and inbound phone.
  • Help customers place orders and cancel them.
  • Explain products and recommend suitable options.
  • Spot opportunities to suggest additional purchases during customer conversations.
  • Manage refund, return, and exchange requests with a focus on retaining customers.
  • Apply established service policies and workflows.
  • Refer cases that need client approval or an exception to policy.
  • Adjust to new processes as the client’s support operation evolves.

आवश्यकताएँ

  • Be available to work night shifts.
  • Speak English clearly and communicate effectively when assisting US-based customers by phone.
  • Write professional emails in English with strong grammar and comprehension.
  • Have experience in e-commerce customer support.
  • Be familiar with order management, cancellations, refunds, exchanges, and product questions.
  • Have inbound call experience, including handling difficult conversations and time-sensitive requests.
  • Be able to recommend products and identify upselling opportunities.
  • Be able to retain orders by converting potential refunds into exchanges or other solutions.
  • Demonstrate empathy, patience, initiative, and the ability to build customer trust.
  • Adapt to evolving operations and workflows.
  • Previous customer support experience with Intercom is preferred.
  • Familiarity with Intercom Fin or AI-assisted customer service workflows is preferred.
  • Experience supporting beauty, wellness, hair care, supplement, or other health-related e-commerce brands is preferred.
  • Experience with Shopify or a similar e-commerce platform is preferred.
  • Experience in customer retention, product recommendations, or upselling is preferred.
  • Experience supporting US-based consumer brands is preferred.

लाभ

  • Remote work-from-home arrangement.
  • Bring your own device (BYOD).
  • Equal opportunity employer.
  • Opportunities for growth and professional development.

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