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SupportNinja
SupportNinja
1001 – 5000 Zaposleni
B2BSaaS
SupportNinja podjetjem, ki želijo razširiti svoje zmogljivosti brez sorazmernega povečanja števila notranjih zaposlenih, zagotavlja prilagodljive storitve zunanjega izvajanja. Njeno delo zajema uporabniško izkušnjo, podporo strankam in tehnično podporo, moderiranje vsebin, obdelavo podatkov ter finance in računovodstvo. Podjetje združuje storitve, prilagojene potrebam naročnikov, z rešitvami, ki uporabljajo umetno inteligenco, ter tako več kot 200 podjetjem pomaga izboljšati poslovanje in si prizadevati za rast. Ustanovljeno je bilo leta 2015 in deluje na področju B2B in SaaS.
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Delovna mesta v podjetju

Remote E-commerce Customer Service Representative

Support US e-commerce customers remotely from the Philippines by phone and email. Assist with orders, returns, refunds, exchanges, customer retention, and product recommendations.

PHFilipiniNa daljavoPolni delovni časSrednja ravenSeniorZahtevani Jezik: angleščinaPodpora strankam

Opis

  • Answer customer questions by email and inbound phone.
  • Help customers place orders and cancel them.
  • Explain products and recommend suitable options.
  • Spot opportunities to suggest additional purchases during customer conversations.
  • Manage refund, return, and exchange requests with a focus on retaining customers.
  • Apply established service policies and workflows.
  • Refer cases that need client approval or an exception to policy.
  • Adjust to new processes as the client’s support operation evolves.

Zahteve

  • Be available to work night shifts.
  • Speak English clearly and communicate effectively when assisting US-based customers by phone.
  • Write professional emails in English with strong grammar and comprehension.
  • Have experience in e-commerce customer support.
  • Be familiar with order management, cancellations, refunds, exchanges, and product questions.
  • Have inbound call experience, including handling difficult conversations and time-sensitive requests.
  • Be able to recommend products and identify upselling opportunities.
  • Be able to retain orders by converting potential refunds into exchanges or other solutions.
  • Demonstrate empathy, patience, initiative, and the ability to build customer trust.
  • Adapt to evolving operations and workflows.
  • Previous customer support experience with Intercom is preferred.
  • Familiarity with Intercom Fin or AI-assisted customer service workflows is preferred.
  • Experience supporting beauty, wellness, hair care, supplement, or other health-related e-commerce brands is preferred.
  • Experience with Shopify or a similar e-commerce platform is preferred.
  • Experience in customer retention, product recommendations, or upselling is preferred.
  • Experience supporting US-based consumer brands is preferred.

Ugodnosti

  • Remote work-from-home arrangement.
  • Bring your own device (BYOD).
  • Equal opportunity employer.
  • Opportunities for growth and professional development.

Sorodna delovna mesta