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SupportNinja
SupportNinja
1 001 – 5 000 Darbuotojai
B2BSaaS
„SupportNinja“ teikia lanksčias užsakomųjų paslaugų paslaugas įmonėms, kurios nori plėsti savo galimybes proporcingai nedidindamos vidinių darbuotojų skaičiaus. Įmonės veikla apima klientų patirtį, klientų ir techninę pagalbą, turinio moderavimą, duomenų apdorojimą, taip pat finansų ir apskaitos paslaugas. Įmonė derina individualiai pritaikytą paslaugų teikimą su dirbtiniu intelektu grindžiamais sprendimais, kad padėtų daugiau nei 200 įmonių gerinti veiklą ir siekti augimo. 2015 m. įkurta „SupportNinja“ veikia B2B ir SaaS srityse.
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Darbai įmonėje

Remote E-commerce Customer Service Representative

Support US e-commerce customers remotely from the Philippines by phone and email. Assist with orders, returns, refunds, exchanges, customer retention, and product recommendations.

PHFilipinaiNuotolinisVisas etatasVidutinis lygisVyresnysis specialistasPrivaloma Kalba: anglųKlientų aptarnavimas

Aprašymas

  • Answer customer questions by email and inbound phone.
  • Help customers place orders and cancel them.
  • Explain products and recommend suitable options.
  • Spot opportunities to suggest additional purchases during customer conversations.
  • Manage refund, return, and exchange requests with a focus on retaining customers.
  • Apply established service policies and workflows.
  • Refer cases that need client approval or an exception to policy.
  • Adjust to new processes as the client’s support operation evolves.

Reikalavimai

  • Be available to work night shifts.
  • Speak English clearly and communicate effectively when assisting US-based customers by phone.
  • Write professional emails in English with strong grammar and comprehension.
  • Have experience in e-commerce customer support.
  • Be familiar with order management, cancellations, refunds, exchanges, and product questions.
  • Have inbound call experience, including handling difficult conversations and time-sensitive requests.
  • Be able to recommend products and identify upselling opportunities.
  • Be able to retain orders by converting potential refunds into exchanges or other solutions.
  • Demonstrate empathy, patience, initiative, and the ability to build customer trust.
  • Adapt to evolving operations and workflows.
  • Previous customer support experience with Intercom is preferred.
  • Familiarity with Intercom Fin or AI-assisted customer service workflows is preferred.
  • Experience supporting beauty, wellness, hair care, supplement, or other health-related e-commerce brands is preferred.
  • Experience with Shopify or a similar e-commerce platform is preferred.
  • Experience in customer retention, product recommendations, or upselling is preferred.
  • Experience supporting US-based consumer brands is preferred.

Privalumai

  • Remote work-from-home arrangement.
  • Bring your own device (BYOD).
  • Equal opportunity employer.
  • Opportunities for growth and professional development.

Susiję darbai

EverAI

Customer Support Specialist – EverAI (Philippines, Remote)

EverAI
51 – 200 Darbuotojai
Dirbtinis intelektasPramogosVaizdo žaidimai
PHFilipinai
15 000 $ – 16 000 $ / metai
NuotolinisVisas etatasVidutinis lygisVyresnysis specialistasPrivaloma Kalba: anglųKlientų aptarnavimas

Support customers using EverAI’s global AI companionship platform by resolving product, billing, and subscription issues. Help improve customer satisfaction and retention through clear, empathetic service.

Atidaryti