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Lago
Lago
1 – 10 Darbinieki
KonsultācijasLoģistikaMārketings
Lago ir personāla atlases un attālinātā darbaspēka pakalpojumu uzņēmums, kas palīdz digitālā mārketinga aģentūrām un citiem uzņēmumiem atrast speciālistus attīstības tirgos. Tā talantu tīklā ir virtuālie asistenti, sociālo mediju pārvaldnieki un klientu atbalsta speciālisti, kas palīdz uzņēmumiem elastīgi nodrošināt mārketinga, darbības organizēšanas un klientu apkalpošanas funkcijas. Lago arī rada attālinātā darba iespējas profesionāļiem, savienojot viņu prasmes ar augošu organizāciju piedāvātajām lomām.
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Vakances uzņēmumā

Remote Customer Support Specialist in the Philippines

Handle customer emails, order management, and data entry for Deadlast’s ecommerce operations. Work remotely during Mountain Time business hours.

PHFilipīnas
5 $ – 7 $ / stunda
AttālinātiPilna slodzeVidējais līmenisVecākais speciālistsNepieciešamā Valoda: angļuKlientu atbalsts

Apraksts

  • Reply promptly and professionally to customer emails.
  • Answer routine questions about orders, shipping, products, and other customer matters.
  • Investigate customer issues and provide accurate, useful responses.
  • Follow up on open inquiries and escalate complex cases when needed.
  • Use a professional, consistent brand voice in customer communications.
  • Check order details and customer records in Shopify or similar systems.
  • Handle routine order management and customer account inquiries.
  • Spot order discrepancies and flag issues that need further review.
  • Keep customer and order records accurate.
  • Enter, update, and verify information in internal systems and spreadsheets.
  • Organize records of customer inquiries and resolutions.
  • Handle routine administrative work related to customer support.
  • Check records for data accuracy and consistency.
  • Follow established support procedures and workflows.
  • Share recurring customer issues and relevant trends with the team.
  • Keep support notes and documentation organized.
  • Adjust to new tools, processes, and communication channels as the business grows.

Prasības

  • Write clearly and confidently in English.
  • Pay close attention to detail and data accuracy.
  • Stay organized and manage time effectively.
  • Handle multiple inquiries and prioritize work effectively.
  • Bring professional customer service and problem-solving skills.
  • Work independently with minimal supervision.
  • Have a reliable internet connection, a suitable computer, and a quiet workspace.
  • Maintain consistent availability during the agreed work schedule.
  • Previous customer support or service experience is a plus.
  • Hands-on Shopify or Shopify order management experience is a plus.
  • Experience supporting ecommerce businesses is a plus.
  • Familiarity with help desk platforms or shared support inboxes is a plus.
  • Experience with spreadsheets and administrative data entry is a plus.
  • Experience creating support templates or documenting workflows is a plus.
  • Familiarity with SMS-based customer support is a plus.

Priekšrocības

  • Work remotely as part of a global team that values work-life balance.
  • Help shape your role and develop as the company grows.
  • Join a team using data to address challenges in a changing market.
  • Candidates must agree to Lago’s Confidentiality and Non-Circumvention Agreement during recruitment.

Saistītās vakances

EverAI

Customer Support Specialist – EverAI (Philippines, Remote)

EverAI
51 – 200 Darbinieki
IzklaideMākslīgais intelektsVideospēles
PHFilipīnas
15 000 $ – 16 000 $ / gads
AttālinātiPilna slodzeVidējais līmenisVecākais speciālistsNepieciešamā Valoda: angļuKlientu atbalsts

Support customers using EverAI’s global AI companionship platform by resolving product, billing, and subscription issues. Help improve customer satisfaction and retention through clear, empathetic service.

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