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Iron Mountain
Iron Mountain
Sponzor vizuma H1BLogistikaSvetovanjeZdravstveno varstvo
Iron Mountain zagotavlja storitve upravljanja informacij in logistike, ki organizacijam pomagajo zaščititi, organizirati in praktično uporabljati fizična in digitalna sredstva. Njeno delo vključuje shranjevanje evidenc, digitalno preobrazbo, varnost podatkov in informacijske tehnologije, upravljanje življenjskega cikla sredstev, skladiščenje ter logistiko. Podjetje v več kot 60 državah oskrbuje sektorje, kot so finančne storitve, zdravstvo, javni sektor in energetika. Iron Mountain združuje varno fizično infrastrukturo s tehnologijami, kot je platforma InSight Digital Experience Platform, za povezovanje in upravljanje informacij. Ob varnosti poudarja tudi trajnost, saj strankam pomaga podaljšati vrednost njihovih podatkov in sredstev.
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Delovna mesta v podjetju

Remote Customer Success Manager, Pennsylvania

Drive retention, renewals, and revenue for Iron Mountain’s information management solutions. Support National and Vertical Sales accounts across North America.

USZdružene države AmerikePAPensilvanijaNa daljavoPolni delovni časSrednja ravenSeniorZahtevani Jezik: angleščinaUspeh strankVodja uspeha strank

Opis

  • Strengthen loyalty and retention across National and Vertical Sales accounts.
  • Maintain high standards in service delivery.
  • Grow revenue directly or indirectly within National and Vertical Sales accounts.
  • Work with Directors and Account Executives to support all service lines across North America.
  • Build and sustain strategic relationships with key customer decision-makers.
  • Learn customers’ business objectives and share relevant industry trends.
  • Set contract and renewal strategy by finding contract gaps, negotiating pricing and service levels, and completing renewals.
  • Investigate escalated service and billing issues to manage customer experience and compliance.
  • Handle ad hoc requests, including reports and audits, in line with service level agreements.
  • Follow federal, state, and local laws and Iron Mountain policies.

Zahteve

  • A four-year college degree.
  • Thorough knowledge of Iron Mountain’s services, programs, workflows, systems, and processes across its business lines.
  • Demonstrated relationship-building and persuasion skills, including proactively identifying additional contacts and key decision-makers.
  • Strong business judgment and knowledge of Iron Mountain’s solutions and competitive landscape.

Ugodnosti

  • Compensation and benefits aligned with experience.
  • Flexible work arrangements to support work–life balance.
  • Comprehensive health, wellness, and retirement plans.
  • Ongoing learning and career development opportunities.

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