Iron Mountain
Iron Mountain
Iron Mountain ұйымдарға физикалық және цифрлық активтерін қорғауға, реттеуге және оларды іс жүзінде тиімді пайдалануға көмектесетін ақпаратты басқару және логистикалық қызметтер ұсынады. Компанияның қызмет бағыттарына құжаттар мен жазбаларды сақтау, цифрлық трансформация, деректер мен IT қауіпсіздігі, активтердің өмірлік циклін басқару, қоймалау және логистика кіреді. Қаржы қызметтері, денсаулық сақтау, мемлекеттік сектор және энергетика сияқты салаларға 60-тан астам елде қызмет көрсететін Iron Mountain ақпаратты байланыстырып, басқару үшін InSight Digital Experience Platform сияқты технологияларды қауіпсіз физикалық инфрақұрылыммен ұштастырады. Компания сондай-ақ клиенттеріне деректері мен активтерінің құндылығын арттыруға қолдау көрсете отырып, қауіпсіздікпен қатар тұрақты дамуға да мән береді.

Remote Customer Success Manager, Pennsylvania

Drive retention, renewals, and revenue for Iron Mountain’s information management solutions. Support National and Vertical Sales accounts across North America.

Сипаттама

  • Strengthen loyalty and retention across National and Vertical Sales accounts.
  • Maintain high standards in service delivery.
  • Grow revenue directly or indirectly within National and Vertical Sales accounts.
  • Work with Directors and Account Executives to support all service lines across North America.
  • Build and sustain strategic relationships with key customer decision-makers.
  • Learn customers’ business objectives and share relevant industry trends.
  • Set contract and renewal strategy by finding contract gaps, negotiating pricing and service levels, and completing renewals.
  • Investigate escalated service and billing issues to manage customer experience and compliance.
  • Handle ad hoc requests, including reports and audits, in line with service level agreements.
  • Follow federal, state, and local laws and Iron Mountain policies.

Талаптар

  • A four-year college degree.
  • Thorough knowledge of Iron Mountain’s services, programs, workflows, systems, and processes across its business lines.
  • Demonstrated relationship-building and persuasion skills, including proactively identifying additional contacts and key decision-makers.
  • Strong business judgment and knowledge of Iron Mountain’s solutions and competitive landscape.

Артықшылықтар

  • Compensation and benefits aligned with experience.
  • Flexible work arrangements to support work–life balance.
  • Comprehensive health, wellness, and retirement plans.
  • Ongoing learning and career development opportunities.

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