Iron Mountain
Iron Mountain
Iron Mountain tashkilotlarga jismoniy va raqamli aktivlarini himoya qilish, tartibga solish hamda ulardan amaliy foydalanishda yordam beradigan axborotni boshqarish va logistika xizmatlarini taqdim etadi. Kompaniya faoliyati hujjatlarni saqlash, raqamli transformatsiya, ma’lumotlar va IT xavfsizligi, aktivlarning hayotiy siklini boshqarish, omborxona hamda logistika xizmatlarini o‘z ichiga oladi. Moliyaviy xizmatlar, sog‘liqni saqlash, davlat sektori va energetika kabi sohalarga 60 dan ortiq mamlakatda xizmat ko‘rsatuvchi Iron Mountain axborotni bog‘lash va boshqarish uchun InSight Digital Experience Platform kabi texnologiyalarni xavfsiz jismoniy infratuzilma bilan birlashtiradi. Kompaniya mijozlarga ma’lumotlari va aktivlari qiymatini oshirishda ko‘maklashar ekan, xavfsizlik bilan bir qatorda barqarorlikka ham alohida e’tibor qaratadi.

Remote Customer Success Manager, Pennsylvania

Drive retention, renewals, and revenue for Iron Mountain’s information management solutions. Support National and Vertical Sales accounts across North America.

Tavsif

  • Strengthen loyalty and retention across National and Vertical Sales accounts.
  • Maintain high standards in service delivery.
  • Grow revenue directly or indirectly within National and Vertical Sales accounts.
  • Work with Directors and Account Executives to support all service lines across North America.
  • Build and sustain strategic relationships with key customer decision-makers.
  • Learn customers’ business objectives and share relevant industry trends.
  • Set contract and renewal strategy by finding contract gaps, negotiating pricing and service levels, and completing renewals.
  • Investigate escalated service and billing issues to manage customer experience and compliance.
  • Handle ad hoc requests, including reports and audits, in line with service level agreements.
  • Follow federal, state, and local laws and Iron Mountain policies.

Talablar

  • A four-year college degree.
  • Thorough knowledge of Iron Mountain’s services, programs, workflows, systems, and processes across its business lines.
  • Demonstrated relationship-building and persuasion skills, including proactively identifying additional contacts and key decision-makers.
  • Strong business judgment and knowledge of Iron Mountain’s solutions and competitive landscape.

Imtiyozlar

  • Compensation and benefits aligned with experience.
  • Flexible work arrangements to support work–life balance.
  • Comprehensive health, wellness, and retirement plans.
  • Ongoing learning and career development opportunities.

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