Iron Mountain
Iron Mountain
Iron Mountain oferă servicii de gestionare a informațiilor și logistică, ajutând organizațiile să își protejeze, să își organizeze și să își valorifice practic activele fizice și digitale. Activitatea sa include depozitarea arhivelor, transformarea digitală, securitatea datelor și a infrastructurii IT, gestionarea ciclului de viață al activelor, depozitarea și logistica. Deservind sectoare precum serviciile financiare, sănătatea, sectorul public și energia în peste 60 de țări, Iron Mountain combină infrastructura fizică securizată cu tehnologii precum platforma InSight Digital Experience Platform pentru a conecta și gestiona informațiile. Compania pune accent și pe sustenabilitate, alături de securitate, sprijinind clienții să extindă valoarea datelor și activelor lor.

Remote Customer Success Manager, Pennsylvania

Drive retention, renewals, and revenue for Iron Mountain’s information management solutions. Support National and Vertical Sales accounts across North America.

Descriere

  • Strengthen loyalty and retention across National and Vertical Sales accounts.
  • Maintain high standards in service delivery.
  • Grow revenue directly or indirectly within National and Vertical Sales accounts.
  • Work with Directors and Account Executives to support all service lines across North America.
  • Build and sustain strategic relationships with key customer decision-makers.
  • Learn customers’ business objectives and share relevant industry trends.
  • Set contract and renewal strategy by finding contract gaps, negotiating pricing and service levels, and completing renewals.
  • Investigate escalated service and billing issues to manage customer experience and compliance.
  • Handle ad hoc requests, including reports and audits, in line with service level agreements.
  • Follow federal, state, and local laws and Iron Mountain policies.

Cerințe

  • A four-year college degree.
  • Thorough knowledge of Iron Mountain’s services, programs, workflows, systems, and processes across its business lines.
  • Demonstrated relationship-building and persuasion skills, including proactively identifying additional contacts and key decision-makers.
  • Strong business judgment and knowledge of Iron Mountain’s solutions and competitive landscape.

Beneficii

  • Compensation and benefits aligned with experience.
  • Flexible work arrangements to support work–life balance.
  • Comprehensive health, wellness, and retirement plans.
  • Ongoing learning and career development opportunities.

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