Iron Mountain provides information management and logistics services that help organizations protect, organize, and make practical use of physical and digital assets. Its work includes records storage, digital transformation, data and IT security, asset lifecycle management, warehousing, and logistics. Serving sectors such as financial services, healthcare, the public sector, and energy across more than 60 countries, Iron Mountain combines secure physical infrastructure with technologies such as the InSight Digital Experience Platform to connect and manage information. The company also emphasizes sustainability alongside security as it supports customers in extending the value of their data and assets.
Remote Customer Success Manager, Pennsylvania
Drive retention, renewals, and revenue for Iron Mountain’s information management solutions. Support National and Vertical Sales accounts across North America.
Description
- Strengthen loyalty and retention across National and Vertical Sales accounts.
- Maintain high standards in service delivery.
- Grow revenue directly or indirectly within National and Vertical Sales accounts.
- Work with Directors and Account Executives to support all service lines across North America.
- Build and sustain strategic relationships with key customer decision-makers.
- Learn customers’ business objectives and share relevant industry trends.
- Set contract and renewal strategy by finding contract gaps, negotiating pricing and service levels, and completing renewals.
- Investigate escalated service and billing issues to manage customer experience and compliance.
- Handle ad hoc requests, including reports and audits, in line with service level agreements.
- Follow federal, state, and local laws and Iron Mountain policies.
Requirements
- A four-year college degree.
- Thorough knowledge of Iron Mountain’s services, programs, workflows, systems, and processes across its business lines.
- Demonstrated relationship-building and persuasion skills, including proactively identifying additional contacts and key decision-makers.
- Strong business judgment and knowledge of Iron Mountain’s solutions and competitive landscape.
Benefits
- Compensation and benefits aligned with experience.
- Flexible work arrangements to support work–life balance.
- Comprehensive health, wellness, and retirement plans.
- Ongoing learning and career development opportunities.