Iron Mountain nodrošina informācijas pārvaldības un loģistikas pakalpojumus, kas palīdz organizācijām aizsargāt, organizēt un praktiski izmantot fiziskos un digitālos aktīvus. Uzņēmuma darbība ietver dokumentu glabāšanu, digitālo pārveidi, datu un IT drošību, aktīvu dzīves cikla pārvaldību, noliktavu pakalpojumus un loģistiku. Apkalpojot tādas nozares kā finanšu pakalpojumi, veselības aprūpe, publiskais sektors un enerģētika vairāk nekā 60 valstīs, Iron Mountain apvieno drošu fizisko infrastruktūru ar tādām tehnoloģijām kā InSight Digital Experience Platform, lai savienotu un pārvaldītu informāciju. Uzņēmums līdzās drošībai uzsver arī ilgtspēju, palīdzot klientiem palielināt savu datu un aktīvu vērtību.
Remote Customer Success Manager, Pennsylvania
Drive retention, renewals, and revenue for Iron Mountain’s information management solutions. Support National and Vertical Sales accounts across North America.
Apraksts
- Strengthen loyalty and retention across National and Vertical Sales accounts.
- Maintain high standards in service delivery.
- Grow revenue directly or indirectly within National and Vertical Sales accounts.
- Work with Directors and Account Executives to support all service lines across North America.
- Build and sustain strategic relationships with key customer decision-makers.
- Learn customers’ business objectives and share relevant industry trends.
- Set contract and renewal strategy by finding contract gaps, negotiating pricing and service levels, and completing renewals.
- Investigate escalated service and billing issues to manage customer experience and compliance.
- Handle ad hoc requests, including reports and audits, in line with service level agreements.
- Follow federal, state, and local laws and Iron Mountain policies.
Prasības
- A four-year college degree.
- Thorough knowledge of Iron Mountain’s services, programs, workflows, systems, and processes across its business lines.
- Demonstrated relationship-building and persuasion skills, including proactively identifying additional contacts and key decision-makers.
- Strong business judgment and knowledge of Iron Mountain’s solutions and competitive landscape.
Priekšrocības
- Compensation and benefits aligned with experience.
- Flexible work arrangements to support work–life balance.
- Comprehensive health, wellness, and retirement plans.
- Ongoing learning and career development opportunities.