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Cinch Home Services
Cinch Home Services
501 – 1000 Zaposleni
Sponzor vizuma H1BB2CNepremičnineZavarovanje
Cinch Home Services provides home warranty service contracts for homeowners, helping cover repairs and replacement of household appliances and major systems, including heating, cooling, electrical, and plumbing. Founded in 1978, the company connects customers with a nationwide network of service providers and supports claims around the clock. Its plans range from repair coverage to options that include replacement, with additional coverage for items such as outside service lines and permit expenses.
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Delovna mesta v podjetju

Remote Customer Retention Specialist

Handle inbound and outbound calls for Cinch Home Services, recommending solutions, completing enrollments, and helping retain customers. This is a remote sales role focused on customer needs and service.

USZdružene države AmerikeNa daljavoPolni delovni časJuniorSrednja ravenDiploma ni potrebnaZahtevani Jezik: angleščinaSpecialist za zadržanje strankUspeh strank

Opis

  • Manage inbound and outbound sales and retention calls.
  • Help customers with questions and recommend solutions.
  • Assess customer needs, recommend suitable products, and complete enrollments and sales.
  • Enter data, verify enrollments, interact with clients, and handle administrative tasks.
  • Use consultative sales, negotiation, and customer service skills to find sales and retention opportunities.
  • Address customer objections while selling products and services.
  • Respond to account status inquiries and follow up with customers and clients.
  • Record information accurately and promptly in the computer system.
  • Build rapport with customers and guide calls effectively.
  • Apply product and technical knowledge during customer interactions.
  • Identify customer needs quickly and make appropriate decisions.
  • Troubleshoot issues with current and new campaigns, and advise management.
  • Suggest rebuttals and retention approaches to management.
  • Complete special projects and other assigned tasks.

Zahteve

  • At least two years of experience in a consultative, high-volume sales environment.
  • A strong work ethic and a record of success in incentive-based sales.
  • Problem-solving ability, analytical thinking, and advanced negotiation skills.
  • Excellent spoken and written communication skills.
  • Strong customer service and organizational skills.
  • Ability to work in a fast-paced environment.
  • Proficiency with computers.
  • High school diploma or equivalent.
  • A college degree is a plus.

Ugodnosti

  • Incentive-based sales compensation.
  • Full-time remote work.

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