Cinch Home Services oferă contracte de service pentru garanția locuinței, care îi ajută pe proprietari să acopere reparațiile sau înlocuirea aparatelor electrocasnice și a sistemelor principale, inclusiv încălzirea, răcirea, instalațiile electrice și cele sanitare. Înființată în 1978, compania conectează clienții cu o rețea națională de furnizori de servicii și oferă asistență pentru solicitările de despăgubire non-stop. Planurile sale variază de la acoperirea reparațiilor până la opțiuni care includ înlocuirea, precum și acoperire suplimentară pentru elemente precum conductele de utilități exterioare și costurile autorizațiilor.
Remote Customer Retention Specialist
Handle inbound and outbound calls for Cinch Home Services, recommending solutions, completing enrollments, and helping retain customers. This is a remote sales role focused on customer needs and service.
Descriere
- Manage inbound and outbound sales and retention calls.
- Help customers with questions and recommend solutions.
- Assess customer needs, recommend suitable products, and complete enrollments and sales.
- Enter data, verify enrollments, interact with clients, and handle administrative tasks.
- Use consultative sales, negotiation, and customer service skills to find sales and retention opportunities.
- Address customer objections while selling products and services.
- Respond to account status inquiries and follow up with customers and clients.
- Record information accurately and promptly in the computer system.
- Build rapport with customers and guide calls effectively.
- Apply product and technical knowledge during customer interactions.
- Identify customer needs quickly and make appropriate decisions.
- Troubleshoot issues with current and new campaigns, and advise management.
- Suggest rebuttals and retention approaches to management.
- Complete special projects and other assigned tasks.
Cerințe
- At least two years of experience in a consultative, high-volume sales environment.
- A strong work ethic and a record of success in incentive-based sales.
- Problem-solving ability, analytical thinking, and advanced negotiation skills.
- Excellent spoken and written communication skills.
- Strong customer service and organizational skills.
- Ability to work in a fast-paced environment.
- Proficiency with computers.
- High school diploma or equivalent.
- A college degree is a plus.
Beneficii
- Incentive-based sales compensation.
- Full-time remote work.