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Motorola Solutions
Motorola Solutions
Sponsor pentru viza H1BAsistență medicalăConsultanțăLogistică
Motorola Solutions dezvoltă tehnologii pentru siguranță publică, securitate și comunicații esențiale. Portofoliul său include radiouri profesionale P25 și DMR pentru misiuni critice, dispozitive de bandă largă, soluții de securitate video bazate pe inteligență artificială, soluții pentru centre de comandă și servicii de asistență gestionată. Compania deservește organizații din domeniul siguranței publice, al aplicării legii, al educației, al asistenței medicale și din alte sectoare în care coordonarea fiabilă și reacția rapidă sunt esențiale. Soluțiile sale sunt concepute pentru a ajuta echipele să rămână conectate, să înțeleagă evoluția situațiilor și să ia decizii informate în medii solicitante.
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Technical Support Specialist - Hybrid | Motorola Solutions

Provide technical support for Motorola Solutions video security products, including video management systems, cameras, servers, and network infrastructure. Troubleshoot customer incidents through phone and digital channels.

USStatele Unite ale AmericiiTXTexas
50.000 $ – 58.000 $ / an
HibridNormă întreagăJuniorNu este necesară o diplomăLimbă Obligatorie: englezăAsistență IT
FirewalluriTCP/IP

Descriere

  • Investigate and resolve critical hardware, software, and IP networking problems through phone and digital support channels.
  • Support video management systems, cameras, servers, and network infrastructure.
  • Keep comprehensive technical case records in case management systems.
  • Deliver a strong customer experience through calls, live chat, email, and escalated support requests.
  • Prioritize live inbound channels, open cases, and urgent customer requirements.
  • Translate complex technical resolutions into clear guidance for customers with different levels of technical expertise.
  • Build knowledge of new product lines, video streaming technologies, and network protocols.
  • Work collaboratively with teammates while independently diagnosing and resolving technical issues.
  • Set clear customer expectations and provide prompt updates throughout critical incidents.
  • Work Wednesday–Sunday from 8:00 AM–4:30 PM ET (5:00 AM–1:30 PM PT).

Cerințe

  • High school diploma.
  • At least one year of technical support or customer support experience.
  • Knowledge of IP networking, including routers, firewalls, wireless systems, RTP, TCP/IP, UDP, IGMP, and multicasting.
  • Ability to install, configure, and troubleshoot operating systems and hardware.
  • Experience supporting video management systems, IP cameras, and network servers.
  • Ability to document complex technical information clearly in English.
  • A systematic approach to troubleshooting.
  • Ability to multitask and prioritize live customer interactions, queue management, and shift responsibilities.
  • Ability to work independently and as part of cross-functional technical teams.
  • Ability to obtain background clearance when required by a government customer.
  • Indefinite legal authorization to work in the United States; employer-sponsored work permits are unavailable.
  • Preferred certifications include CCNA, CCNP, MCSA, MTA, LFS, MCSE, or CompTIA A+.
  • Preferred experience in a dedicated technical support contact center.
  • Preferred familiarity with KCS Methodology.
  • Preferred familiarity with ONVIF profiles or related video streaming services.
  • Successful completion of a stringent fingerprint background check for CJIS-governed high-security areas.

Beneficii

  • Incentive bonus plans.
  • Medical, dental, and vision benefits.
  • 401(k) with company match.
  • Ten paid holidays.
  • Generous paid time off packages.
  • Employee stock purchase plan.
  • Paid parental and family leave.
  • Employee referral payment plan.

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