Motorola Solutions
Motorola Solutions
Motorola Solutions jamoat xavfsizligi, qo‘riqlash va muhim kommunikatsiyalar uchun texnologiyalar ishlab chiqadi. Kompaniyaning mahsulot va xizmatlar portfeliga muhim vazifalar uchun mo‘ljallangan P25 va professional DMR radiostansiyalari, keng polosali qurilmalar, sun’iy intellektga asoslangan videoxavfsizlik tizimlari, qo‘mondonlik markazi yechimlari hamda boshqariladigan qo‘llab-quvvatlash xizmatlari kiradi. Kompaniya ishonchli muvofiqlashtirish va tezkor javob berish muhim bo‘lgan jamoat xavfsizligi, huquqni muhofaza qilish, ta’lim, sog‘liqni saqlash va boshqa sohalardagi tashkilotlarga xizmat ko‘rsatadi. Uning yechimlari jamoalarga aloqada qolish, yuz berayotgan vaziyatlarni tushunish va murakkab sharoitlarda asosli qarorlar qabul qilishga yordam berish uchun ishlab chiqilgan.

Technical Support Specialist - Hybrid | Motorola Solutions

Provide technical support for Motorola Solutions video security products, including video management systems, cameras, servers, and network infrastructure. Troubleshoot customer incidents through phone and digital channels.

Tavsif

  • Investigate and resolve critical hardware, software, and IP networking problems through phone and digital support channels.
  • Support video management systems, cameras, servers, and network infrastructure.
  • Keep comprehensive technical case records in case management systems.
  • Deliver a strong customer experience through calls, live chat, email, and escalated support requests.
  • Prioritize live inbound channels, open cases, and urgent customer requirements.
  • Translate complex technical resolutions into clear guidance for customers with different levels of technical expertise.
  • Build knowledge of new product lines, video streaming technologies, and network protocols.
  • Work collaboratively with teammates while independently diagnosing and resolving technical issues.
  • Set clear customer expectations and provide prompt updates throughout critical incidents.
  • Work Wednesday–Sunday from 8:00 AM–4:30 PM ET (5:00 AM–1:30 PM PT).

Talablar

  • High school diploma.
  • At least one year of technical support or customer support experience.
  • Knowledge of IP networking, including routers, firewalls, wireless systems, RTP, TCP/IP, UDP, IGMP, and multicasting.
  • Ability to install, configure, and troubleshoot operating systems and hardware.
  • Experience supporting video management systems, IP cameras, and network servers.
  • Ability to document complex technical information clearly in English.
  • A systematic approach to troubleshooting.
  • Ability to multitask and prioritize live customer interactions, queue management, and shift responsibilities.
  • Ability to work independently and as part of cross-functional technical teams.
  • Ability to obtain background clearance when required by a government customer.
  • Indefinite legal authorization to work in the United States; employer-sponsored work permits are unavailable.
  • Preferred certifications include CCNA, CCNP, MCSA, MTA, LFS, MCSE, or CompTIA A+.
  • Preferred experience in a dedicated technical support contact center.
  • Preferred familiarity with KCS Methodology.
  • Preferred familiarity with ONVIF profiles or related video streaming services.
  • Successful completion of a stringent fingerprint background check for CJIS-governed high-security areas.

Imtiyozlar

  • Incentive bonus plans.
  • Medical, dental, and vision benefits.
  • 401(k) with company match.
  • Ten paid holidays.
  • Generous paid time off packages.
  • Employee stock purchase plan.
  • Paid parental and family leave.
  • Employee referral payment plan.

O‘xshash ish o‘rinlari

AstraZeneca

Senior Digital Business Process and Product Lead

AstraZeneca

Lead digital products and regulated business systems supporting AstraZeneca’s cell therapy operations. Shape process roadmaps, integrations, analytics, compliance, and cross-functional delivery.

Ochish
Sikla GmbH

Customer and Sales Support Specialist

Sikla GmbH

Support Sikla UK’s technical modular support systems business in Milton Keynes, handling customer and sales enquiries from quotation through delivery. Coordinate orders, documentation, logistics, and ERP administration with customers and internal teams.

Ochish
Newstel Worldwide

Part-Time Danish-Speaking Customer Service Agent (Portugal, Remote)

Newstel Worldwide
201 – 500 Xodimlar
KonsaltingLogistikaMarketing

Provide remote customer support in Danish for Newstel’s multilingual BPO customers while meeting service and quality targets. This part-time role covers email, chat and phone enquiries from Portugal.

Ochish