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Canopius Group
Canopius Group
501 – 1.000 Angajați
AsigurăriFinanțe
Canopius Group este o companie globală de asigurări și reasigurări specializate, care deservește clienți din peste 130 de țări. Activitatea sa de subscriere acoperă asigurările de proprietăți, reasigurările, asigurările maritime, energia și ingineria, precum și asigurările specializate din Regatul Unit, cu sprijinul unor echipe din Regatul Unit, Statele Unite, Bermuda, Singapore și Australia. Compania îmbină acoperirea internațională cu expertiza în gestionarea riscurilor complexe de proprietate și răspundere civilă.
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Locurile de muncă ale companiei

Tech Zone Support Technician – London Hybrid

Provide second-line deskside, Microsoft 365, device, and incident support for Canopius Group’s global insurance operations. This full-time hybrid role is based in London.

GBRegatul UnitHibridNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăInginer de suport
AndroidAzureCloudDNSiOSITSMServiceNowTCP/IP

Descriere

  • Deliver responsive technology support and customer service to Canopius’s global users
  • Provide second-line deskside assistance and coordinate business-critical and priority incidents
  • Represent Service Management at the London Tech Zone and serve as a principal customer escalation point
  • Assist office-based and remote users with technical problems, major incidents, and escalated tickets
  • Oversee tickets assigned to external teams supporting Canopius’s IT services
  • Carry out complex operational support across several technical disciplines
  • Give business users advanced guidance on complex technical issues
  • Develop documentation for support teams and end users
  • Organize workload and priorities through ticketing platforms and established workflows
  • Diagnose complex infrastructure, support-service, and low- to medium-complexity application problems
  • Coordinate the migration, configuration, and deployment of new or upgraded infrastructure and support services
  • Maintain office networking and audio-visual technologies
  • Configure and administer laptops and smartphones for new starters and existing deployments
  • Resolve laptop and connectivity issues for home-based workers
  • Deliver second-line Microsoft 365 and Teams support, including usability guidance
  • Develop and maintain service procedures, policies, and standards
  • Oversee networking rooms and cabling
  • Support corporate and bring-your-own-device Android and iOS smartphones
  • Work with the first-line Service Desk on escalations, problems, and major incidents
  • Take part in testing changes and newly introduced processes
  • Serve as a key escalation contact for incidents, requests, customer experience, problem management, and incident management

Cerințe

  • Prior experience in an IT support position
  • Strong IT capability, including troubleshooting computer hardware and software problems
  • Background supporting desktop computers, laptops, mobile devices, and audio-visual equipment
  • Working knowledge of Microsoft 365, OneDrive, SharePoint Online, Teams, Active Directory, Azure AD, Intune, TCP/IP, DNS, and DHCP is preferred
  • Experience coordinating with specialist third-party support providers, engineers, and ticket queues
  • Experience supporting Azure cloud services and related technologies
  • Clear verbal and written communication skills
  • Experience supporting diverse user groups, including VIP users
  • Sound understanding of security, audit, and compliance obligations
  • Experience using ServiceNow ITSM, preferably including ITOM
  • PowerShell and Power BI experience is highly desirable
  • Confidence handling daily support work while contributing tactical and strategic thinking
  • Careful, detail-oriented approach with a high level of accuracy
  • Proactive self-starter who takes initiative
  • Strong teamwork, relationship management, and communication abilities
  • Ability to work effectively with people from varied cultures and organizational levels
  • Experience in a global organization and in balancing worldwide and local priorities

Beneficii

  • Hybrid work arrangement
  • Option to work from home
  • Support for remote workers

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