Canopius Group

501 – 1 000 Darbuotojai

„Canopius Group“ yra pasaulinė specializuotų draudimo ir perdraudimo paslaugų įmonė, aptarnaujanti klientus daugiau nei 130 šalių. Jos draudimo veikla apima turto draudimą, perdraudimą, jūrų draudimą, energetikos ir inžinerinių rizikų draudimą bei Jungtinės Karalystės specializuotą draudimą. Įmonės veiklą palaiko komandos Jungtinėje Karalystėje, Jungtinėse Amerikos Valstijose, Bermuduose, Singapūre ir Australijoje. Įmonė derina tarptautinį mastą su sudėtingų turto ir civilinės atsakomybės rizikų valdymo kompetencija.

Darbai įmonėje

Tech Zone Support Technician – London Hybrid

Provide second-line deskside, Microsoft 365, device, and incident support for Canopius Group’s global insurance operations. This full-time hybrid role is based in London.

prieš 2 savaites

Jungtinė Karalystė Hibridinis Visas etatas Vidutinis lygis Vyresnysis specialistas Privaloma Kalba: anglų Pagalbos inžinierius

Android Azure Debesija DNS iOS ITSM ServiceNow TCP/IP

Aprašymas

Deliver responsive technology support and customer service to Canopius’s global users
Provide second-line deskside assistance and coordinate business-critical and priority incidents
Represent Service Management at the London Tech Zone and serve as a principal customer escalation point
Assist office-based and remote users with technical problems, major incidents, and escalated tickets
Oversee tickets assigned to external teams supporting Canopius’s IT services
Carry out complex operational support across several technical disciplines
Give business users advanced guidance on complex technical issues
Develop documentation for support teams and end users
Organize workload and priorities through ticketing platforms and established workflows
Diagnose complex infrastructure, support-service, and low- to medium-complexity application problems
Coordinate the migration, configuration, and deployment of new or upgraded infrastructure and support services
Maintain office networking and audio-visual technologies
Configure and administer laptops and smartphones for new starters and existing deployments
Resolve laptop and connectivity issues for home-based workers
Deliver second-line Microsoft 365 and Teams support, including usability guidance
Develop and maintain service procedures, policies, and standards
Oversee networking rooms and cabling
Support corporate and bring-your-own-device Android and iOS smartphones
Work with the first-line Service Desk on escalations, problems, and major incidents
Take part in testing changes and newly introduced processes
Serve as a key escalation contact for incidents, requests, customer experience, problem management, and incident management

Reikalavimai

Prior experience in an IT support position
Strong IT capability, including troubleshooting computer hardware and software problems
Background supporting desktop computers, laptops, mobile devices, and audio-visual equipment
Working knowledge of Microsoft 365, OneDrive, SharePoint Online, Teams, Active Directory, Azure AD, Intune, TCP/IP, DNS, and DHCP is preferred
Experience coordinating with specialist third-party support providers, engineers, and ticket queues
Experience supporting Azure cloud services and related technologies
Clear verbal and written communication skills
Experience supporting diverse user groups, including VIP users
Sound understanding of security, audit, and compliance obligations
Experience using ServiceNow ITSM, preferably including ITOM
PowerShell and Power BI experience is highly desirable
Confidence handling daily support work while contributing tactical and strategic thinking
Careful, detail-oriented approach with a high level of accuracy
Proactive self-starter who takes initiative
Strong teamwork, relationship management, and communication abilities
Ability to work effectively with people from varied cultures and organizational levels
Experience in a global organization and in balancing worldwide and local priorities

Privalumai

Hybrid work arrangement
Option to work from home
Support for remote workers

Susiję darbai

51 – 200 Darbuotojai

Grožis Prekyvietė SaaS

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