LogoFresh Jobs Ahead
ExtraHop
ExtraHop
501 – 1.000 Angajați
ÎntreprindereSecuritateSecuritate cibernetică
ExtraHop dezvoltă soluții de securitate cibernetică și de gestionare a rețelelor pentru întreprinderi. Platforma sa utilizează analize în timp real și învățare automată pentru a oferi vizibilitate asupra infrastructurii IT, pentru a monitoriza tiparele de trafic, a identifica activitățile neobișnuite și a ajuta echipele de securitate să detecteze și să răspundă amenințărilor cibernetice. ExtraHop activează în sectoarele securității cibernetice, securității și tehnologiei pentru întreprinderi și menține o secțiune dedicată carierelor pentru profesioniștii care explorează oportunități în cadrul companiei.
LinkedIn
Locurile de muncă ale companiei

Support Engineer I - Dallas Hybrid

Support customers using ExtraHop’s Network Detection and Response platform by investigating network, infrastructure, appliance, and integration issues. The role handles technical support cases, troubleshooting, customer communication, and escalation in a hybrid Dallas setting.

USStatele Unite ale AmericiiTXTexas
28 $ – 32 $ / oră
HibridNormă întreagăJuniorNivel mediuNu este necesară o diplomăLimbă Obligatorie: englezăInginer de suport
ComutareDNSJavaScriptLinuxSecuritate ciberneticăUnix

Descriere

  • Resolve customer technical issues with ExtraHop products through internal resources and data analysis
  • Support appliance hardware and firmware deployments
  • Contribute to Knowledge Centered Services by applying documented guidance and participating in knowledge-sharing discussions
  • Troubleshoot reported issues using established procedures and available documentation
  • Handle initial support tickets and escalate cases when appropriate
  • Work with senior engineers and cross-functional teams to address complex technical problems
  • Help customers configure network infrastructure, virtualization environments, and third-party integrations
  • Assist with appliance hardware support and replacement processes
  • Maintain ticket records, customer communications, and work-item progress through completion
  • Serve as the primary contact for customer questions and concerns
  • Communicate with customers by phone, ticketing platform, and video conference
  • Attend in-office meetings no more than monthly and participate in annual in-office training

Cerințe

  • At least two years of B2B technical support experience
  • Deep understanding of the OSI model
  • Working knowledge of network infrastructure, routing, and switching
  • Strong understanding of how data moves through internal environments and interacts with external networks
  • Knowledge of DHCP, TCP, DNS resolution, TLS and TLS handshakes, HTTP, SSO, network protocols, and network topologies
  • Ability to turn technical concepts into practical troubleshooting approaches
  • Ability to diagnose complex architectural incidents in the context of an application or issue
  • Excellent customer service, organization, and technical documentation skills
  • Ability to collaborate effectively with internal teams and cross-functional stakeholders
  • Ability to perform effectively in fast-paced, high-pressure environments
  • Consistent and dependable attendance
  • Unix or Linux operating system experience preferred
  • Familiarity with cybersecurity concepts, terminology, and tools preferred
  • Familiarity and comfort with JavaScript preferred
  • Networking or infrastructure certification, such as CompTIA Network+, preferred
  • Cybersecurity certification, such as CompTIA Security+, preferred

Beneficii

  • Health, dental, and vision coverage
  • Flexible paid time off
  • Sick leave prorated according to the hire date
  • All U.S. federal holidays
  • Three paid volunteer days
  • Eligibility for an annual discretionary bonus for non-commissioned roles
  • Flexible spending and dependent care accounts
  • Employee Assistance Program where applicable
  • Education reimbursement
  • 401(k) with employer matching or a pension where applicable
  • Pet insurance in the United States
  • Parental leave in the United States
  • Hybrid and remote work options

Locuri de muncă similare

Cabot Corporation

Customer Care Representative – Riga, Hybrid

Cabot Corporation
1.001 – 5.000 Angajați
Sponsor pentru viza H1BB2BIndustria prelucrătoareȘtiință
LVLetonia
1.350 € – 1.900 € / lună
HibridNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăAsistență clienți
ERP

Manage customer orders from intake through delivery at Cabot Corporation, a global specialty chemicals business. Coordinate shipments, resolve order issues, and support customer satisfaction as part of the hybrid Riga team.

Deschide
East Sussex County Council

Property Solicitor – East Sussex County Council (Hybrid, Lewes)

East Sussex County Council
Sponsor pentru viza de lucrător calificatAsistență medicalăConstrucțiiLogistică
GBRegatul Unit
58.377 £ – 63.598 £ / an
HibridNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăAvocat

Advise East Sussex County Council on property law and manage a varied caseload, including complex matters. Work with legal colleagues, council departments and councillors, while supporting less experienced staff.

Deschide