The Ardonagh Group
The Ardonagh Group
5.001 – 10.000 Angajați
AsigurăriConsultanțăJuridic
The Ardonagh Group este o platformă independentă de distribuție a asigurărilor, construită în jurul unor branduri antreprenoriale și specializate. Cu peste 250 de locații și mai mult de 12.000 de angajați, grupul oferă produse de asigurare și servicii conexe unei game largi de clienți, de la persoane fizice până la organizații multinaționale complexe. Combinația dintre expertiza specializată, cunoașterea extinsă a pieței și amploarea operațiunilor permite furnizarea unor soluții personalizate de asigurare și gestionare a riscurilor, adaptate diverselor nevoi ale clienților.

Insurance Customer Service Advisor

Support Everywhen’s UK policyholders by handling calls, answering insurance queries, resolving issues compliantly, and keeping customer records accurate.

Descriere

  • Manage inbound and outbound customer calls with professionalism and empathy
  • Explain insurance policies clearly and accurately, and support customers with their questions
  • Resolve queries efficiently while meeting industry compliance standards
  • Maintain precise, up-to-date customer records
  • Help create a workplace where everyone is treated with dignity and respect

Cerințe

  • At least 12 months of experience in an insurance role
  • Experience with personal lines such as motor or home insurance is preferred
  • Excellent telephone manner
  • Strong written communication skills
  • Able to work in a fast-paced environment while delivering outstanding service
  • Strong problem-solving ability
  • Careful attention to detail
  • Insurance experience is required
  • Before starting, candidates must complete relevant employment checks, including verification of recent employment, address and credit history, plus a standard criminal record check
  • Expected to uphold company values, behave professionally and respectfully, and contribute to an inclusive workplace

Beneficii

  • A supportive team that values your expertise
  • Opportunities to develop your career and progress
  • Competitive benefits package

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