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The Ardonagh Group
The Ardonagh Group
5,001 – 10,000 Employees
ConsultingInsuranceLegal
The Ardonagh Group is an independent insurance distribution platform built from entrepreneurial and specialist brands. With more than 250 locations and over 12,000 employees, the group provides insurance products and related services for a broad range of customers, from individuals to complex multinational organizations. Its combination of specialist expertise, broad market knowledge, and scale supports tailored insurance and risk solutions across diverse customer needs.
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Insurance Customer Service Advisor

Support Everywhen’s UK policyholders by handling calls, answering insurance queries, resolving issues compliantly, and keeping customer records accurate.

GBUnited KingdomHybridFull-timeJuniorNo degree requiredEnglish RequiredCustomer Support

Description

  • Manage inbound and outbound customer calls with professionalism and empathy
  • Explain insurance policies clearly and accurately, and support customers with their questions
  • Resolve queries efficiently while meeting industry compliance standards
  • Maintain precise, up-to-date customer records
  • Help create a workplace where everyone is treated with dignity and respect

Requirements

  • At least 12 months of experience in an insurance role
  • Experience with personal lines such as motor or home insurance is preferred
  • Excellent telephone manner
  • Strong written communication skills
  • Able to work in a fast-paced environment while delivering outstanding service
  • Strong problem-solving ability
  • Careful attention to detail
  • Insurance experience is required
  • Before starting, candidates must complete relevant employment checks, including verification of recent employment, address and credit history, plus a standard criminal record check
  • Expected to uphold company values, behave professionally and respectfully, and contribute to an inclusive workplace

Benefits

  • A supportive team that values your expertise
  • Opportunities to develop your career and progress
  • Competitive benefits package

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