CloudTalk

201 – 500 Angajați

CloudTalk este o companie B2B SaaS din sectorul telecomunicațiilor, care oferă software pentru apeluri de afaceri bazat pe inteligență artificială, destinat echipelor de vânzări și de asistență pentru clienți. Platforma sa reunește apelarea automată, rutarea apelurilor, analiza datelor, integrările cu sisteme CRM și conectivitatea prin SMS și WhatsApp, ajutând echipele responsabile de venituri să gestioneze mai eficient conversațiile cu clienții. CloudTalk oferă și suport pentru apeluri internaționale prin numere locale în peste 160 de țări, combinând instrumente de comunicare și informații despre performanță într-o singură platformă.

Locurile de muncă ale companiei

Spanish-Speaking Account Manager at CloudTalk - Toronto Hybrid

Manage retention, renewals, and expansion across a B2B SaaS customer portfolio. Advise clients on CloudTalk’s AI-powered business phone and voice-agent platform.

acum 4 zile

Canada

120.000 $ – 130.000 $ / an

Hibrid Normă întreagă Nivel mediu Senior Limbă Obligatorie: engleză Limbă Obligatorie: spaniolă Manager de conturi Vânzări

Descriere

Manage retention and portfolio growth for a quota-carrying customer base
Serve as a strategic partner and trusted advisor to clients
Conduct recurring Executive Business Reviews focused on client KPIs
Develop lasting relationships with decision-makers and executive stakeholders
Own renewals end to end, forecast risk, create proactive save plans, and achieve retention targets
Find and close expansion opportunities through additional seats, broader platform adoption, and premium add-ons
Create and maintain customer health frameworks
Set and monitor leading indicators in HubSpot and the analytics stack
Address risks early to prevent escalations
Represent customer needs internally while partnering with Product, Support, and Customer Engineering
Resolve customer issues, communicate feedback, shape the roadmap, and represent CloudTalk’s direction to accounts

Cerințe

Practical experience in Account Management or Customer Success within B2B SaaS
A demonstrated record of achieving retention and expansion targets
Ability to independently manage a customer portfolio
Experience leading renewals, executing save strategies, and expanding accounts with limited oversight
Experience managing customer health metrics, frameworks, and leading indicators
Confidence presenting Executive Business Reviews and managing multi-stakeholder accounts through the C-suite
Strong commercial judgment
Proficiency with Excel or Sheets, BI dashboards, and CRM reporting
Technical aptitude and willingness to develop deep SaaS product knowledge
Familiarity with HubSpot, Gainsight, Planhat, or comparable CS and AM tools
Business fluency in English and Spanish

Beneficii

Unlimited paid time off
Regular one-to-one sessions with an in-house coach
Transparent job-leveling structure with a documented career path
Equity that accrues over time according to seniority, tenure, and sustained impact
Flexible working hours
Company-provided MacBook
Home-office allowance for remote roles
Four additional company-wide Recharge Fridays each year
Fitness allowance
Referral rewards of up to €5,000
Two company offsites annually
Annual CloudTalk merchandise
Private health insurance

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Spanish-Speaking Account Manager at CloudTalk - Toronto Hybrid

Manage retention, renewals, and expansion across a B2B SaaS customer portfolio. Advise clients on CloudTalk’s AI-powered business phone and voice-agent platform.

Descriere

Cerințe

Beneficii

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