CloudTalk
CloudTalk
201 – 500 Employees
B2BSaaSTelecommunications
CloudTalk is a B2B SaaS company in the telecommunications sector, providing AI-powered business calling software for sales and customer support teams. Its platform brings together power dialing, call routing, analytics, CRM integrations, and SMS and WhatsApp connectivity to help revenue teams manage customer conversations more efficiently. CloudTalk also supports international calling through local numbers in more than 160 countries, combining communication tools and performance insights in one platform.

Spanish-Speaking Account Manager at CloudTalk - Toronto Hybrid

Manage retention, renewals, and expansion across a B2B SaaS customer portfolio. Advise clients on CloudTalk’s AI-powered business phone and voice-agent platform.

Description

  • Manage retention and portfolio growth for a quota-carrying customer base
  • Serve as a strategic partner and trusted advisor to clients
  • Conduct recurring Executive Business Reviews focused on client KPIs
  • Develop lasting relationships with decision-makers and executive stakeholders
  • Own renewals end to end, forecast risk, create proactive save plans, and achieve retention targets
  • Find and close expansion opportunities through additional seats, broader platform adoption, and premium add-ons
  • Create and maintain customer health frameworks
  • Set and monitor leading indicators in HubSpot and the analytics stack
  • Address risks early to prevent escalations
  • Represent customer needs internally while partnering with Product, Support, and Customer Engineering
  • Resolve customer issues, communicate feedback, shape the roadmap, and represent CloudTalk’s direction to accounts

Requirements

  • Practical experience in Account Management or Customer Success within B2B SaaS
  • A demonstrated record of achieving retention and expansion targets
  • Ability to independently manage a customer portfolio
  • Experience leading renewals, executing save strategies, and expanding accounts with limited oversight
  • Experience managing customer health metrics, frameworks, and leading indicators
  • Confidence presenting Executive Business Reviews and managing multi-stakeholder accounts through the C-suite
  • Strong commercial judgment
  • Proficiency with Excel or Sheets, BI dashboards, and CRM reporting
  • Technical aptitude and willingness to develop deep SaaS product knowledge
  • Familiarity with HubSpot, Gainsight, Planhat, or comparable CS and AM tools
  • Business fluency in English and Spanish

Benefits

  • Unlimited paid time off
  • Regular one-to-one sessions with an in-house coach
  • Transparent job-leveling structure with a documented career path
  • Equity that accrues over time according to seniority, tenure, and sustained impact
  • Flexible working hours
  • Company-provided MacBook
  • Home-office allowance for remote roles
  • Four additional company-wide Recharge Fridays each year
  • Fitness allowance
  • Referral rewards of up to €5,000
  • Two company offsites annually
  • Annual CloudTalk merchandise
  • Private health insurance

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