CloudTalk
CloudTalk
201 – 500 Қызметкерлер
B2BSaaSТелекоммуникациялар
CloudTalk — телекоммуникациялар саласында жұмыс істейтін, сату және клиенттерді қолдау топтарына арналған жасанды интеллектпен жұмыс істейтін бизнес-қоңырау шалуға арналған бағдарламалық жасақтаманы ұсынатын B2B SaaS компаниясы. Оның платформасы қуатты теру, қоңырауларды бағыттау, аналитика, CRM интеграциялары, сондай-ақ SMS және WhatsApp байланысын біріктіріп, кіріс әкелу топтарына клиенттермен сөйлесулерді тиімдірек басқаруға көмектеседі. CloudTalk сонымен қатар 160-тан астам елдегі жергілікті нөмірлер арқылы халықаралық қоңырауларды қолдайды және байланыс құралдары мен өнімділік туралы талдауларды бір платформада біріктіреді.

Spanish-Speaking Account Manager at CloudTalk - Toronto Hybrid

Manage retention, renewals, and expansion across a B2B SaaS customer portfolio. Advise clients on CloudTalk’s AI-powered business phone and voice-agent platform.

Сипаттама

  • Manage retention and portfolio growth for a quota-carrying customer base
  • Serve as a strategic partner and trusted advisor to clients
  • Conduct recurring Executive Business Reviews focused on client KPIs
  • Develop lasting relationships with decision-makers and executive stakeholders
  • Own renewals end to end, forecast risk, create proactive save plans, and achieve retention targets
  • Find and close expansion opportunities through additional seats, broader platform adoption, and premium add-ons
  • Create and maintain customer health frameworks
  • Set and monitor leading indicators in HubSpot and the analytics stack
  • Address risks early to prevent escalations
  • Represent customer needs internally while partnering with Product, Support, and Customer Engineering
  • Resolve customer issues, communicate feedback, shape the roadmap, and represent CloudTalk’s direction to accounts

Талаптар

  • Practical experience in Account Management or Customer Success within B2B SaaS
  • A demonstrated record of achieving retention and expansion targets
  • Ability to independently manage a customer portfolio
  • Experience leading renewals, executing save strategies, and expanding accounts with limited oversight
  • Experience managing customer health metrics, frameworks, and leading indicators
  • Confidence presenting Executive Business Reviews and managing multi-stakeholder accounts through the C-suite
  • Strong commercial judgment
  • Proficiency with Excel or Sheets, BI dashboards, and CRM reporting
  • Technical aptitude and willingness to develop deep SaaS product knowledge
  • Familiarity with HubSpot, Gainsight, Planhat, or comparable CS and AM tools
  • Business fluency in English and Spanish

Артықшылықтар

  • Unlimited paid time off
  • Regular one-to-one sessions with an in-house coach
  • Transparent job-leveling structure with a documented career path
  • Equity that accrues over time according to seniority, tenure, and sustained impact
  • Flexible working hours
  • Company-provided MacBook
  • Home-office allowance for remote roles
  • Four additional company-wide Recharge Fridays each year
  • Fitness allowance
  • Referral rewards of up to €5,000
  • Two company offsites annually
  • Annual CloudTalk merchandise
  • Private health insurance

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