LogoFresh Jobs Ahead
Guesty
Guesty
501 – 1.000 Angajați
ConsultanțăLogisticăOspitalitate
Guesty dezvoltă o platformă tehnologică completă pentru companiile din domeniul ospitalității. Software-ul său reunește instrumente care ajută echipele din ospitalitate să gestioneze operațiunile de zi cu zi, să automatizeze activitățile repetitive, să îmbunătățească eficiența și să creeze experiențe mai bune pentru oaspeți. Cu sprijinul unei echipe dedicate de ingineri și al unei expertize solide în ospitalitate, Guesty se concentrează pe a ajuta companiile să își simplifice operațiunile și să se dezvolte.
LinkedIn
Locurile de muncă ale companiei

Senior Customer Success Team Lead at Guesty - Remote Canada

Lead global customer success managers and SMB accounts across the Americas for Guesty’s hospitality operations platform. Own retention, expansion, strategic account growth, and scalable customer success practices.

CACanadaRemoteNormă întreagăSeniorLimbă Obligatorie: englezăManager de succes al cliențilorSuccesul clienților

Descriere

  • Lead and coach global customer success managers to achieve and exceed performance goals
  • Run regular performance reviews and provide continuous, actionable feedback
  • Use customer data and trends to uncover process improvements and strategic opportunities
  • Present team performance and portfolio health updates to senior leadership
  • Handle senior-level customer escalations while strengthening relationships with key accounts
  • Partner with Operations, Sales, and Onboarding to remove obstacles for the team
  • Elevate team standards through high-quality execution, proactive improvement ideas, and strong internal collaboration
  • Manage and grow the SMB customer segment across the Americas
  • Increase customer retention, upsell performance, and overall account growth
  • Assist the Director with scalable processes, customer journey digitization, and coaching CSMs on strategic client discussions

Cerințe

  • Demonstrated success managing five or more CSMs in a B2B SaaS environment, preferably in an international setting
  • Demonstrated success closing upsells while managing a large B2B SaaS account portfolio
  • Strong communication and relationship-building skills, strategic judgment, and the ability to align customer success programs with business objectives across cultures and time zones
  • Proven ability to manage complex customer situations and de-escalate concerns
  • Proficiency with CRM, customer success, and business intelligence tools; Salesforce experience is strongly preferred
  • Understanding of the SMB market and its distinct challenges is preferred
  • Short-term rental industry experience is a significant advantage

Locuri de muncă similare

Jhpiego

Technical Director, Sustainable Health Systems and Private Sector Engagement

Jhpiego
1.001 – 5.000 Angajați
Asigurare de sănătateAsistență medicalăConsultanță
USStatele Unite ale AmericiiMDMaryland
127.874 $ – 162.786 $ / an
La sediuNormă întreagăLiderLimbă Obligatorie: englezăDirector

Lead Jhpiego’s work to build sustainable, market-enabled health systems. Develop private-sector partnerships, innovative financing, and scalable solutions across global health programs.

Deschide
3Shape

Tier 2 Support Consultant, English – Kyiv Hybrid

3Shape
1.001 – 5.000 Angajați
ConsultanțăIndustria prelucrătoareLogistică
UAUcrainaHibridNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăLimbă Obligatorie: ucraineanăConsultant

Troubleshoot 3Shape dental scanners and software for customers worldwide, handling support through digital sessions, phone, and email. Based in a hybrid Kyiv role, you’ll document CRM cases and pass customer feedback to relevant teams.

Deschide
FICO

Remote Analytic Consultant I – FICO Scores

FICO
1.001 – 5.000 Angajați
AsigurăriAsistență medicalăConsultanță
USStatele Unite ale Americii
88.000 $ – 121.000 $ / an
RemoteNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăConsultant
AWSAzureC++Google Cloud PlatformJavaPython

Develop predictive and decision models for FICO’s financial services clients worldwide. Analyze large credit datasets and deliver scoring solutions using statistical methods and machine learning.

Deschide
Vanguard

Client Experience Consultant at Vanguard

Vanguard
Sponsor pentru viza H1BB2BB2CFinanțe
USStatele Unite ale AmericiiAZArizonaNCCarolina de NordPAPennsylvaniaHibridNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăConsultant

Present Vanguard’s digital platforms to plan participants and sponsors, and support sales, relationship management, business development, and client retention. Work with internal teams to match digital solutions to client goals and resolve complex inquiries.

Deschide
Health Care Service Corporation

Senior Business Consultant at HCSC (Richardson Hybrid)

Health Care Service Corporation
Sponsor pentru viza H1BAsigurăriAsistență medicalăConsultanță
USStatele Unite ale AmericiiILIllinoisOKOklahomaTXTexas
69.800 $ – 125.900 $ / an
HibridNormă întreagăSeniorLimbă Obligatorie: englezăConsultant

Lead complex, cross-divisional initiatives at HCSC, aligning business analysis with divisional strategies. Coordinate teams, resources, budgets, timelines, and senior stakeholders throughout transformational programs.

Deschide
Crowe

Senior Consultant, Master Scheduling and Inventory Optimization

Crowe
5.001 – 10.000 Angajați
Sponsor pentru viza H1BAlimente și băuturiConsultanțăIndustria prelucrătoare
USStatele Unite ale AmericiiTNTennesseeTXTexas
95.000 $ – 147.000 $ / an
La sediuNormă întreagăSeniorLimbă Obligatorie: englezăConsultant
Tableau

Help manufacturing clients improve performance through master scheduling, inventory optimization, and operational improvement initiatives. Advise clients and lead transformation projects within Crowe’s advisory practice.

Deschide