CSC
CSC
CSC oferă soluții globale de administrare a afacerilor și de conformitate pentru organizații care operează pe piețe publice și private. Serviciile sale sprijină administratorii de active alternative și participanții la piețele de capital prin administrarea fondurilor, servicii de trust corporativ, conturi escrow, conformitate și guvernanță, gestionarea numelor de domenii, protecția mărcilor digitale și securitate cibernetică. Cu operațiuni în peste 140 de jurisdicții și o istorie de peste 120 de ani, CSC ajută clienții să gestioneze cerințe complexe de natură comercială, de reglementare și digitală.

Senior Client Service Team Leader — CSC, Tallahassee Hybrid

Lead and develop Client Service Representatives managing Business License filings at CSC, a global provider of business, legal, and financial services. Own team performance, coaching, operational standards, and client satisfaction.

Descriere

  • Lead Client Service Representatives handling Business License filings
  • Supervise, motivate, and support team members each day
  • Foster an engaging team culture built on open communication
  • Establish performance indicators and clear team objectives
  • Assign work effectively and define deadlines
  • Manage daily team operations
  • Track performance and complete performance reviews
  • Resolve customer complaints and client escalations
  • Create and implement operational processes and policies
  • Oversee employee development and training
  • Identify training needs and coach team members
  • Address feedback, issues, and workplace conflicts
  • Recognize strong performance and celebrate achievements
  • Maintain productivity, service quality, and client satisfaction
  • Coordinate team-building activities

Cerințe

  • At least three years of leadership experience, ideally in customer service, business licensing, or insurance
  • Demonstrated success mentoring and developing employees
  • Strong knowledge of creating and applying performance metrics
  • Proficiency in Microsoft Office, particularly Excel
  • Excellent written and verbal communication skills
  • Strong organizational and time management abilities
  • Sound decision-making skills
  • Effective change management capabilities
  • Strong analytical and problem-solving skills
  • High attention to detail

Beneficii

  • Annual success-sharing bonuses or performance-based commission plans
  • Comprehensive benefits package
  • Annual leave
  • Tuition reimbursement
  • Employee referral bonuses
  • Hybrid or remote schedules where business needs and local regulations permit
  • Support and resources for colleagues with disabilities
  • Global career opportunities

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