CSC provides global business administration and compliance solutions for organizations operating across public and private markets. Its services support alternative asset managers and capital markets participants through fund administration, corporate trust, escrow, compliance and governance, domain name management, digital brand protection, and cybersecurity. With operations spanning more than 140 jurisdictions and a history of over 120 years, CSC helps clients manage complex business, regulatory, and digital requirements.
Senior Client Service Team Leader — CSC, Tallahassee Hybrid
Lead and develop Client Service Representatives managing Business License filings at CSC, a global provider of business, legal, and financial services. Own team performance, coaching, operational standards, and client satisfaction.
Description
- Lead Client Service Representatives handling Business License filings
- Supervise, motivate, and support team members each day
- Foster an engaging team culture built on open communication
- Establish performance indicators and clear team objectives
- Assign work effectively and define deadlines
- Manage daily team operations
- Track performance and complete performance reviews
- Resolve customer complaints and client escalations
- Create and implement operational processes and policies
- Oversee employee development and training
- Identify training needs and coach team members
- Address feedback, issues, and workplace conflicts
- Recognize strong performance and celebrate achievements
- Maintain productivity, service quality, and client satisfaction
- Coordinate team-building activities
Requirements
- At least three years of leadership experience, ideally in customer service, business licensing, or insurance
- Demonstrated success mentoring and developing employees
- Strong knowledge of creating and applying performance metrics
- Proficiency in Microsoft Office, particularly Excel
- Excellent written and verbal communication skills
- Strong organizational and time management abilities
- Sound decision-making skills
- Effective change management capabilities
- Strong analytical and problem-solving skills
- High attention to detail
Benefits
- Annual success-sharing bonuses or performance-based commission plans
- Comprehensive benefits package
- Annual leave
- Tuition reimbursement
- Employee referral bonuses
- Hybrid or remote schedules where business needs and local regulations permit
- Support and resources for colleagues with disabilities
- Global career opportunities