DealHub.io
DealHub.io
201 – 500 Angajați
B2BSaaS
DealHub.io este o companie B2B SaaS care dezvoltă software pentru întregul proces de la ofertare la venituri, destinat organizațiilor de dimensiuni medii și marilor întreprinderi. Platforma sa comercială low-code reunește configurarea, stabilirea prețurilor și ofertarea (CPQ), gestionarea ciclului de viață al contractelor (CLM), crearea propunerilor, administrarea abonamentelor și facturarea într-un singur flux de lucru conectat. Prin centralizarea acestor procese într-un DealRoom digital, DealHub.io ajută echipele de vânzări și operațiuni să colaboreze cu cumpărătorii, să reducă fricțiunile din executarea tranzacțiilor și să transforme mai eficient oportunitățile din etapa propunerii în venituri.

Senior Account Manager, Customer Growth — Texas Remote

Lead strategic enterprise customer relationships for DealHub.io, strengthening executive engagement, retention, advocacy, and account expansion across B2B SaaS customers.

Descriere

  • Manage strategic relationships across a portfolio of DealHub enterprise customers.
  • Build trusted partnerships with C-level executives, senior leaders, and other key business stakeholders.
  • Secure executive sponsorship for DealHub across strategic customer accounts.
  • Learn each customer’s strategy, priorities, challenges, and growth objectives.
  • Position DealHub as a strategic partner and trusted advisor.
  • Develop relationships with multiple stakeholders throughout each customer organization.
  • Collaborate with Sales and Customer Success on account growth and expansion plans.
  • Find and qualify commercial opportunities within strategic accounts.
  • Lead executive business reviews and other high-level customer meetings.
  • Serve as a senior escalation contact and coordinate solutions for critical issues.
  • Maintain success plans, executive alignment, and measurable business outcomes for strategic accounts.
  • Create and maintain account plans, stakeholder maps, risk assessments, opportunity records, and growth strategies.
  • Build customer advocacy through executive references, case studies, events, and advisory initiatives.
  • Represent DealHub at executive meetings, industry events, and strategic customer forums.
  • Report account health, executive engagement, retention risks, and expansion opportunities to DealHub leadership.

Cerințe

  • At least 7 years of experience in strategic or enterprise account management, account executive work, customer success, or a comparable B2B SaaS position.
  • Demonstrated success managing strategic enterprise accounts and developing durable customer partnerships.
  • Executive presence and the ability to communicate credibly with senior decision-makers.
  • Strong business judgment and an understanding of customer strategy, organizational priorities, and business challenges.
  • Experience uncovering and delivering expansion opportunities within existing enterprise accounts.
  • Background creating and implementing strategic account plans.
  • Strong negotiation, influence, and relationship-management capabilities.
  • Ability to think strategically while maintaining close attention to customer and business details.
  • Excellent written, verbal, and presentation skills.
  • Effective cross-functional collaborator with Sales, Customer Success, Product, Support, and executive leadership.
  • Ability to balance multiple strategic accounts and priorities in a fast-moving environment.
  • Self-directed, proactive, and accountable.
  • Familiarity with CPQ, CRM, billing, or sales enablement platforms is a significant advantage.

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