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DealHub.io is a B2B SaaS company building quote-to-revenue software for mid-market and enterprise organizations. Its low-code commerce platform brings together configure-price-quote (CPQ), contract lifecycle management (CLM), proposal creation, subscription management, and billing in one connected workflow. By centralizing these processes in a digital DealRoom, DealHub.io helps sales and operations teams coordinate with buyers, reduce friction in deal execution, and move opportunities from proposal to revenue more efficiently.
Senior Account Manager, Customer Growth — Texas Remote
Lead strategic enterprise customer relationships for DealHub.io, strengthening executive engagement, retention, advocacy, and account expansion across B2B SaaS customers.
Description
- Manage strategic relationships across a portfolio of DealHub enterprise customers.
- Build trusted partnerships with C-level executives, senior leaders, and other key business stakeholders.
- Secure executive sponsorship for DealHub across strategic customer accounts.
- Learn each customer’s strategy, priorities, challenges, and growth objectives.
- Position DealHub as a strategic partner and trusted advisor.
- Develop relationships with multiple stakeholders throughout each customer organization.
- Collaborate with Sales and Customer Success on account growth and expansion plans.
- Find and qualify commercial opportunities within strategic accounts.
- Lead executive business reviews and other high-level customer meetings.
- Serve as a senior escalation contact and coordinate solutions for critical issues.
- Maintain success plans, executive alignment, and measurable business outcomes for strategic accounts.
- Create and maintain account plans, stakeholder maps, risk assessments, opportunity records, and growth strategies.
- Build customer advocacy through executive references, case studies, events, and advisory initiatives.
- Represent DealHub at executive meetings, industry events, and strategic customer forums.
- Report account health, executive engagement, retention risks, and expansion opportunities to DealHub leadership.
Requirements
- At least 7 years of experience in strategic or enterprise account management, account executive work, customer success, or a comparable B2B SaaS position.
- Demonstrated success managing strategic enterprise accounts and developing durable customer partnerships.
- Executive presence and the ability to communicate credibly with senior decision-makers.
- Strong business judgment and an understanding of customer strategy, organizational priorities, and business challenges.
- Experience uncovering and delivering expansion opportunities within existing enterprise accounts.
- Background creating and implementing strategic account plans.
- Strong negotiation, influence, and relationship-management capabilities.
- Ability to think strategically while maintaining close attention to customer and business details.
- Excellent written, verbal, and presentation skills.
- Effective cross-functional collaborator with Sales, Customer Success, Product, Support, and executive leadership.
- Ability to balance multiple strategic accounts and priorities in a fast-moving environment.
- Self-directed, proactive, and accountable.
- Familiarity with CPQ, CRM, billing, or sales enablement platforms is a significant advantage.
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