LogoFresh Jobs Ahead
IGS Energy
IGS Energy
1.001 – 5.000 Angajați
Comerț electronicEnergie
IGS Energy este o companie de servicii energetice care deservește clienți rezidențiali și comerciali prin soluții ce includ energie electrică verde, gaze naturale neutre din punct de vedere al emisiilor de carbon, energie solară, garanții pentru locuințe și managementul energiei. Ofertele sale comerciale includ strategii personalizate pentru gestionarea volatilității pieței, proiectarea și instalarea iluminatului LED, precum și stații de alimentare cu gaze naturale comprimate. Compania îmbină expertiza în domeniul energiei cu accentul pe proiecte de energie regenerabilă, sustenabilitate și soluții practice pentru companii și gospodării.
LinkedIn
Locurile de muncă ale companiei

Residential Solar Services Partner | IGS Energy | Ohio Remote

IGS Energy is hiring a remote Residential Solar Services Partner in Ohio to coordinate maintenance services, contractors, customers, and invoicing. The role manages service cases, documentation, payments, and customer experience from initiation through completion.

USStatele Unite ale AmericiiOHOhio
67.150 $ – 107.440 $ / an
RemoteNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăManager de afiliereMarketing afiliat

Descriere

  • Schedule maintenance requests with third-party contractors, Customer Operations, and Asset Management teams
  • Handle incoming customer and contractor communications with strong service and industry knowledge
  • Oversee a portfolio of cases from initiation through resolution
  • Keep thorough records of site visits, maintenance requests, and related work
  • Work with Accounts Payable to resolve contractor payment and remittance concerns
  • Verify contractor expenses and oversee invoicing activities
  • Assess service quality through customer follow-up
  • Coordinate with internal and external partners to fulfill project commitments and specifications
  • Share post-project feedback and follow-up actions with leadership
  • Complete other assigned duties and projects

Cerințe

  • Bachelor’s degree in a related field or equivalent professional experience
  • At least two years of corporate work experience
  • At least three years of experience in customer service and/or contractor management
  • Authorization to work full-time in the United States
  • The position does not support current or future sponsorship
  • Clear verbal and written communication skills for phone and email interactions with customers and contractors
  • Strong organizational ability to manage numerous customer inquiries and projects concurrently
  • Experience working with internal and external cross-functional partners
  • Ability to learn and use technology platforms, partner and reporting portals, document management tools, and invoicing systems
  • Excellent organization and document management skills with close attention to detail
  • Ability to work effectively independently and within a team
  • Ability to prioritize work according to business objectives
  • Familiarity with customer relationship management software is a plus
  • Intermediate proficiency with Microsoft Office applications, including Outlook, Excel, PowerPoint, Word, Visio, and SharePoint

Beneficii

  • Comprehensive medical coverage with no-cost telehealth
  • Dental insurance
  • Vision insurance
  • Employer contributions to a health savings account
  • Headspace mental wellbeing support
  • Free mental healthcare visits for employees and dependents
  • Maven family planning support
  • Paid family and caregiver leave
  • Fertility, adoption, and surrogacy services
  • 401(k) plan with company matching
  • Financial wellbeing tools
  • Paid time off
  • Tuition reimbursement
  • Paid leave programs
  • Employee hardship fund
  • Additional employee perks
  • Annual incentive plan tied to company performance

Locuri de muncă similare