Process Safety Director, UK and Ireland
Jensen Hughes
Lead Jensen Hughes’ process safety consultancy growth across the UK and Ireland. Shape services, advise industrial clients, develop business and mentor technical teams.
Deschide
Workana este o companie latino-americană de tehnologie pentru resurse umane și o piață de talente care ajută companiile să găsească și să colaboreze cu dezvoltatori la distanță, freelanceri și alți specialiști. Platforma sa sprijină munca bazată pe proiecte și colaborările pe perioadă determinată în domenii precum IT și programare, design și multimedia, precum și redactare și traducere. Workana oferă, de asemenea, talente preselectate, opțiuni flexibile de plată în monede locale sau în dolari americani, plăți protejate și o garanție de satisfacție, pentru a sprijini recrutarea la distanță de la începutul proiectului până la finalizarea acestuia.
Remote WhatsApp Customer Support Assistant in Spain
Provide customer support through WhatsApp for an automotive workshop in Spain. Handle conversations, basic quotes, follow-ups, and vehicle status updates.
Descriere
- Review new and pending WhatsApp chats, including technical questions, quotes, and follow-ups.
- Respond clearly, courteously, and with a solutions-focused approach.
- Escalate questions requiring technical information or approval to the workshop team and follow them through resolution.
- Handle as many conversations as possible by the end of each day.
- Archive fully resolved conversations and keep those with outstanding actions visible.
- Check the inbox before ending each shift.
- Complete the daily WhatsApp activity log at the end of each shift.
- Record conversations that have been handled and fully resolved.
- Keep information current so the Senior Commercial Manager can review volumes, pending items, and handling levels.
- Prepare basic quotes according to the workshop’s defined criteria.
- Update customers on the status of their vehicles.
- Refer questions or quotes needing further assessment and track them through completion.
Cerințe
- Experience supporting customers through digital channels, particularly WhatsApp.
- Strong Spanish writing skills and a courteous customer manner.
- Organized and detail-oriented approach to managing multiple conversations at once.
- Ability to follow up on outstanding items through resolution.
- Basic proficiency with management systems and information-recording tools.
- Availability to work as a freelancer.
- Availability to complete the full Spain-based schedule regardless of country of residence.
- Experience supporting customers for automotive workshops, dealerships, or related businesses is preferred.
- Familiarity with vehicle quotes, repairs, and automotive questions is preferred.
Beneficii
- Freelance engagement.
- Remote work.
- Monday to Friday, 08:00–17:00, and Saturday, 08:00–13:00, Spain time.
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