Workana
Workana
Workana — бизнеске қашықтан жұмыс істейтін әзірлеушілерді, фрилансерлерді және басқа да мамандарды табуға әрі олармен жұмыс істеуге көмектесетін Латын Америкасындағы HR технологиялары компаниясы және таланттар нарығы. Оның платформасы IT және бағдарламалау, дизайн және мультимедиа, жазу және аударма сияқты салаларда жобалық жұмыс пен мерзімі шектеулі ынтымақтастықты қолдайды. Workana сонымен қатар алдын ала іріктелген мамандарды, жергілікті валюталарда немесе АҚШ долларымен икемді төлем мүмкіндіктерін, қорғалған төлемдерді және қашықтан жұмысқа қабылдау үдерісін жоба басталғаннан аяқталғанға дейін қолдайтын қанағаттану кепілдігін ұсынады.

Remote WhatsApp Customer Support Assistant in Spain

Provide customer support through WhatsApp for an automotive workshop in Spain. Handle conversations, basic quotes, follow-ups, and vehicle status updates.

Сипаттама

  • Review new and pending WhatsApp chats, including technical questions, quotes, and follow-ups.
  • Respond clearly, courteously, and with a solutions-focused approach.
  • Escalate questions requiring technical information or approval to the workshop team and follow them through resolution.
  • Handle as many conversations as possible by the end of each day.
  • Archive fully resolved conversations and keep those with outstanding actions visible.
  • Check the inbox before ending each shift.
  • Complete the daily WhatsApp activity log at the end of each shift.
  • Record conversations that have been handled and fully resolved.
  • Keep information current so the Senior Commercial Manager can review volumes, pending items, and handling levels.
  • Prepare basic quotes according to the workshop’s defined criteria.
  • Update customers on the status of their vehicles.
  • Refer questions or quotes needing further assessment and track them through completion.

Талаптар

  • Experience supporting customers through digital channels, particularly WhatsApp.
  • Strong Spanish writing skills and a courteous customer manner.
  • Organized and detail-oriented approach to managing multiple conversations at once.
  • Ability to follow up on outstanding items through resolution.
  • Basic proficiency with management systems and information-recording tools.
  • Availability to work as a freelancer.
  • Availability to complete the full Spain-based schedule regardless of country of residence.
  • Experience supporting customers for automotive workshops, dealerships, or related businesses is preferred.
  • Familiarity with vehicle quotes, repairs, and automotive questions is preferred.

Артықшылықтар

  • Freelance engagement.
  • Remote work.
  • Monday to Friday, 08:00–17:00, and Saturday, 08:00–13:00, Spain time.

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