Workana is a Latin American HR technology and talent marketplace that helps businesses find and engage remote developers, freelancers, and other specialists. Its platform supports project-based work and time-limited engagements across areas including IT and programming, design and multimedia, and writing and translation. Workana also provides pre-selected talent, flexible payment options in local currencies or US dollars, protected payments, and a satisfaction guarantee to support remote hiring from project start through completion.
Remote WhatsApp Customer Support Assistant in Spain
Provide customer support through WhatsApp for an automotive workshop in Spain. Handle conversations, basic quotes, follow-ups, and vehicle status updates.
Description
- Review new and pending WhatsApp chats, including technical questions, quotes, and follow-ups.
- Respond clearly, courteously, and with a solutions-focused approach.
- Escalate questions requiring technical information or approval to the workshop team and follow them through resolution.
- Handle as many conversations as possible by the end of each day.
- Archive fully resolved conversations and keep those with outstanding actions visible.
- Check the inbox before ending each shift.
- Complete the daily WhatsApp activity log at the end of each shift.
- Record conversations that have been handled and fully resolved.
- Keep information current so the Senior Commercial Manager can review volumes, pending items, and handling levels.
- Prepare basic quotes according to the workshop’s defined criteria.
- Update customers on the status of their vehicles.
- Refer questions or quotes needing further assessment and track them through completion.
Requirements
- Experience supporting customers through digital channels, particularly WhatsApp.
- Strong Spanish writing skills and a courteous customer manner.
- Organized and detail-oriented approach to managing multiple conversations at once.
- Ability to follow up on outstanding items through resolution.
- Basic proficiency with management systems and information-recording tools.
- Availability to work as a freelancer.
- Availability to complete the full Spain-based schedule regardless of country of residence.
- Experience supporting customers for automotive workshops, dealerships, or related businesses is preferred.
- Familiarity with vehicle quotes, repairs, and automotive questions is preferred.
Benefits
- Freelance engagement.
- Remote work.
- Monday to Friday, 08:00–17:00, and Saturday, 08:00–13:00, Spain time.