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Remote WhatsApp Customer Support Assistant in Spain

Provide customer support through WhatsApp for an automotive workshop in Spain. Handle conversations, basic quotes, follow-ups, and vehicle status updates.

ESIspaniyaMasofaviyShartnomaO‘rta darajaSeniorTalab Qilinadigan Til: ispanchaMijozlarni qo‘llab-quvvatlash

Tavsif

  • Review new and pending WhatsApp chats, including technical questions, quotes, and follow-ups.
  • Respond clearly, courteously, and with a solutions-focused approach.
  • Escalate questions requiring technical information or approval to the workshop team and follow them through resolution.
  • Handle as many conversations as possible by the end of each day.
  • Archive fully resolved conversations and keep those with outstanding actions visible.
  • Check the inbox before ending each shift.
  • Complete the daily WhatsApp activity log at the end of each shift.
  • Record conversations that have been handled and fully resolved.
  • Keep information current so the Senior Commercial Manager can review volumes, pending items, and handling levels.
  • Prepare basic quotes according to the workshop’s defined criteria.
  • Update customers on the status of their vehicles.
  • Refer questions or quotes needing further assessment and track them through completion.

Talablar

  • Experience supporting customers through digital channels, particularly WhatsApp.
  • Strong Spanish writing skills and a courteous customer manner.
  • Organized and detail-oriented approach to managing multiple conversations at once.
  • Ability to follow up on outstanding items through resolution.
  • Basic proficiency with management systems and information-recording tools.
  • Availability to work as a freelancer.
  • Availability to complete the full Spain-based schedule regardless of country of residence.
  • Experience supporting customers for automotive workshops, dealerships, or related businesses is preferred.
  • Familiarity with vehicle quotes, repairs, and automotive questions is preferred.

Imtiyozlar

  • Freelance engagement.
  • Remote work.
  • Monday to Friday, 08:00–17:00, and Saturday, 08:00–13:00, Spain time.

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