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MSX International
MSX International
5.001 – 10.000 Angajați
Sponsor pentru viza H1BConsultanțăIndustria autoInteligență artificială
MSX International oferă servicii de consultanță și servicii bazate pe tehnologie pentru industria auto. Activitatea sa se concentrează pe îmbunătățirea performanței vânzărilor, consolidarea interacțiunii cu clienții și optimizarea operațiunilor de reparare a vehiculelor, inclusiv prin utilizarea inteligenței artificiale. Compania ajută firmele din domeniul auto să își simplifice procesele, să își îmbunătățească eficiența și să răspundă nevoilor în schimbare din sectorul mobilității.
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Locurile de muncă ale companiei

Remote LMS Administrator at MSX International

Support automotive learners by resolving LMS issues, maintaining training records, and managing learner support operations for MSX International. Handle reporting, escalations, administrative workflows, and transition handoff activities.

USStatele Unite ale AmericiiCACalifornia
100.000 $ – 105.000 $ / an
RemoteNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăAdministrație

Descriere

  • Manage and respond to learner and stakeholder requests through approved support channels, including assessment, prioritization, documentation, and follow-up
  • Resolve routine LMS concerns involving navigation, course access, enrollment guidance, assignments, completions, and certifications
  • Investigate discrepancies in learning histories, completion records, assessment results, and assignments
  • Collect supporting evidence and direct required data or configuration corrections to authorized owners
  • Keep requesters updated, manage escalated cases through resolution, and verify closure of learner-facing issues
  • Recognize recurring incidents and wider configuration, data, access, or process weaknesses
  • Complete assigned LMS administration within approved permissions, business rules, and change controls
  • Handle learner-profile, enrollment, class, assignment, and learning-record questions through administrative tools and workflows
  • Verify approved changes and identify unintended impacts on access, assignments, certifications, or reporting
  • Record administrative activity and escalate requests involving restricted permissions, policy interpretation, or technical issues
  • Manage support queues, classifications, routing instructions, response templates, and escalation documentation
  • Develop and maintain FAQs, knowledge-base content, troubleshooting materials, and learner instructions
  • Document workflows for intake, investigation, resolution, escalation, communication, and case closure
  • Track and report ticket volumes, issue categories, aging, escalations, resolutions, and recurring learner concerns
  • Suggest enhancements to support guidance, training, configuration, and operational handoffs
  • Contribute to support-readiness work, UAT scenarios, cutover planning, and hypercare support
  • Absorb knowledge transfer and maintain durable support procedures, contacts, and escalation routes

Cerințe

  • Bachelor’s degree in a relevant discipline, or an equivalent combination of education and professional experience
  • Professional experience supporting or administering an LMS in a learner-facing setting
  • Background investigating learner access, enrollment, assignment, completion, and training-record problems
  • Experience handling requests through ticketing or case-management systems, including documentation, follow-up, and escalation
  • Careful execution of administrative work within defined permissions and approval controls
  • Strong customer-service ability, concise written communication, practical troubleshooting judgment, and accurate recordkeeping
  • Proficiency with Microsoft Office and collaboration platforms including Teams and SharePoint
  • Preferred: Experience supporting or administering SAP SuccessFactors Learning
  • Preferred: Familiarity with Cypher Learning or LMS transition projects
  • Preferred: Experience supporting instructor-led training, certifications, assessments, or technical-training programs
  • Preferred: Experience producing knowledge-base articles, FAQs, quick-reference guides, or support procedures
  • Preferred: Familiarity with tiered support models, service reporting, and ticketing platforms
  • Preferred: Experience supporting automotive retail learners or distributed field teams

Beneficii

  • Remote work flexibility, with in-person collaboration, stakeholder engagement, and client-site visits when required
  • Organizational benefits details will be provided by a recruiter or HR representative
  • Flexible standard business hours to accommodate transition needs, hypercare coverage, and changing support volumes
  • Occasional travel may be required to client sites, company locations, or team events

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