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Etsy
Etsy
1.001 – 5.000 Angajați
Sponsor pentru viza H1BComerț cu amănuntulComerț electronicPiață online
Etsy este o piață globală de comerț electronic unde antreprenorii creativi vând produse unice, inclusiv articole realizate manual, vintage și pentru meșteșuguri, cumpărătorilor din întreaga lume. Fondată în 2005, compania dezvoltă instrumentele și tehnologia pieței care sprijină comunitatea sa de vânzători și cumpărători, lucrând în același timp pentru a păstra comerțul uman. Etsy pune accent pe sustenabilitate, diversitate, echitate și incluziune și oferă modalități flexibile de lucru pe măsură ce își extinde echipele din domeniile marketplace, retail și tehnologie.
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Locurile de muncă ale companiei

Policy Enforcement Manager, Content Compliance

Lead Trust and Safety enforcement for Etsy’s global marketplace, with a focus on consistent policy operations and seller experience. Oversee appeals, compliance practices, and risk-informed improvements.

USStatele Unite ale AmericiiNYNew York
106.000 $ – 144.000 $ / an
HibridNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăManager de conținut
SQL

Descriere

  • Oversee policy enforcement operations, reporting, and updates to policies, taxonomies, and workflows.
  • Guide seller-facing enforcement communications so they are clear, educational, and consistent.
  • Promote fair enforcement decisions and help sellers understand policy expectations.
  • Find gaps in policy application and create guidance for ambiguous cases.
  • Develop decision-making frameworks for consistent enforcement by specialists.
  • Lead priority appeals, seller escalations, and customer concerns.
  • Coordinate with Legal, Communications, and Brand, and take on-call rotations for critical events.
  • Share operational feedback with Policy, Product, and Engineering to shape roadmaps, policy updates, and tools.
  • Track emerging abuse patterns through data analysis, post-mortems, and in-depth reviews.
  • Turn analytical findings into practical recommendations.
  • Mentor Enforcement Specialists on ambiguous cases, complex decisions, and career development.
  • Lead strategic Operations priorities focused on seller experience, communications, and enforcement consistency, with involvement in quality assurance, training, and process improvement.

Cerințe

  • Bring at least five years of experience in Trust and Safety, policy enforcement, compliance, or risk at a technology or marketplace company.
  • Have experience leading seller- or user-facing programs and explaining complex decisions clearly.
  • Show a track record of building scalable enforcement frameworks and improving operational consistency and quality.
  • Manage cross-functional projects and partner effectively with Policy, Legal, Product, and Communications.
  • Exercise sound judgment in ambiguous, fast-moving situations involving consequential decisions.
  • Communicate, influence, and build relationships across global and distributed teams.
  • Use SQL or another data-querying tool proficiently.
  • Have experience with Trust and Safety tools and platforms.
  • Understand marketplace or platform compliance and relevant legal or regulatory obligations.

Beneficii

  • Equity package.
  • Annual performance bonus.
  • Benefits package supporting employees and their families.
  • Visa sponsorship may be available for some roles and skill sets.
  • Hybrid, partially remote work arrangement.
  • Occasional visits to the Brooklyn office for remote candidates who live beyond commuting distance.

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