Etsy
Etsy
Etsy je globalna spletna tržnica, na kateri ustvarjalni podjetniki prodajajo edinstvene izdelke, vključno z ročno izdelanimi, starinskimi in rokodelskimi predmeti, kupcem po vsem svetu. Podjetje, ustanovljeno leta 2005, razvija orodja in tehnologijo tržnice, ki podpirajo skupnost prodajalcev in kupcev, hkrati pa si prizadeva ohraniti človeško naravo trgovanja. Etsy poudarja trajnost, raznolikost, enakost in vključevanje ter ponuja prilagodljive načine dela, medtem ko širi svoje ekipe na področjih tržnice, maloprodaje in tehnologije.

Policy Enforcement Manager, Content Compliance

Lead Trust and Safety enforcement for Etsy’s global marketplace, with a focus on consistent policy operations and seller experience. Oversee appeals, compliance practices, and risk-informed improvements.

Opis

  • Oversee policy enforcement operations, reporting, and updates to policies, taxonomies, and workflows.
  • Guide seller-facing enforcement communications so they are clear, educational, and consistent.
  • Promote fair enforcement decisions and help sellers understand policy expectations.
  • Find gaps in policy application and create guidance for ambiguous cases.
  • Develop decision-making frameworks for consistent enforcement by specialists.
  • Lead priority appeals, seller escalations, and customer concerns.
  • Coordinate with Legal, Communications, and Brand, and take on-call rotations for critical events.
  • Share operational feedback with Policy, Product, and Engineering to shape roadmaps, policy updates, and tools.
  • Track emerging abuse patterns through data analysis, post-mortems, and in-depth reviews.
  • Turn analytical findings into practical recommendations.
  • Mentor Enforcement Specialists on ambiguous cases, complex decisions, and career development.
  • Lead strategic Operations priorities focused on seller experience, communications, and enforcement consistency, with involvement in quality assurance, training, and process improvement.

Zahteve

  • Bring at least five years of experience in Trust and Safety, policy enforcement, compliance, or risk at a technology or marketplace company.
  • Have experience leading seller- or user-facing programs and explaining complex decisions clearly.
  • Show a track record of building scalable enforcement frameworks and improving operational consistency and quality.
  • Manage cross-functional projects and partner effectively with Policy, Legal, Product, and Communications.
  • Exercise sound judgment in ambiguous, fast-moving situations involving consequential decisions.
  • Communicate, influence, and build relationships across global and distributed teams.
  • Use SQL or another data-querying tool proficiently.
  • Have experience with Trust and Safety tools and platforms.
  • Understand marketplace or platform compliance and relevant legal or regulatory obligations.

Ugodnosti

  • Equity package.
  • Annual performance bonus.
  • Benefits package supporting employees and their families.
  • Visa sponsorship may be available for some roles and skill sets.
  • Hybrid, partially remote work arrangement.
  • Occasional visits to the Brooklyn office for remote candidates who live beyond commuting distance.

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