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Etsy
Etsy
1001 – 5000 Darbinieki
H1B vīzas sponsorsElektroniskā komercijaMazumtirdzniecībaTirdzniecības vieta
Etsy ir globāls e-komercijas tirgus, kurā radoši uzņēmēji pircējiem visā pasaulē pārdod unikālas preces, tostarp ar rokām darinātus izstrādājumus, vintage preces un rokdarbu piederumus. Uzņēmums, kas dibināts 2005. gadā, izstrādā tirgus rīkus un tehnoloģijas, lai atbalstītu savu pārdevēju un pircēju kopienu, vienlaikus cenšoties saglabāt tirdzniecības cilvēcisko aspektu. Etsy uzsver ilgtspēju, daudzveidību, vienlīdzību un iekļaušanu, kā arī piedāvā elastīgus darba veidus, paplašinot savas komandas tirgus, mazumtirdzniecības un tehnoloģiju jomās.
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Vakances uzņēmumā

Policy Enforcement Manager, Content Compliance

Lead Trust and Safety enforcement for Etsy’s global marketplace, with a focus on consistent policy operations and seller experience. Oversee appeals, compliance practices, and risk-informed improvements.

USAmerikas Savienotās ValstisNYŅujorka
106 000 $ – 144 000 $ / gads
HibrīdiPilna slodzeVidējais līmenisVecākais speciālistsNepieciešamā Valoda: angļuSatura vadītājs
SQL

Apraksts

  • Oversee policy enforcement operations, reporting, and updates to policies, taxonomies, and workflows.
  • Guide seller-facing enforcement communications so they are clear, educational, and consistent.
  • Promote fair enforcement decisions and help sellers understand policy expectations.
  • Find gaps in policy application and create guidance for ambiguous cases.
  • Develop decision-making frameworks for consistent enforcement by specialists.
  • Lead priority appeals, seller escalations, and customer concerns.
  • Coordinate with Legal, Communications, and Brand, and take on-call rotations for critical events.
  • Share operational feedback with Policy, Product, and Engineering to shape roadmaps, policy updates, and tools.
  • Track emerging abuse patterns through data analysis, post-mortems, and in-depth reviews.
  • Turn analytical findings into practical recommendations.
  • Mentor Enforcement Specialists on ambiguous cases, complex decisions, and career development.
  • Lead strategic Operations priorities focused on seller experience, communications, and enforcement consistency, with involvement in quality assurance, training, and process improvement.

Prasības

  • Bring at least five years of experience in Trust and Safety, policy enforcement, compliance, or risk at a technology or marketplace company.
  • Have experience leading seller- or user-facing programs and explaining complex decisions clearly.
  • Show a track record of building scalable enforcement frameworks and improving operational consistency and quality.
  • Manage cross-functional projects and partner effectively with Policy, Legal, Product, and Communications.
  • Exercise sound judgment in ambiguous, fast-moving situations involving consequential decisions.
  • Communicate, influence, and build relationships across global and distributed teams.
  • Use SQL or another data-querying tool proficiently.
  • Have experience with Trust and Safety tools and platforms.
  • Understand marketplace or platform compliance and relevant legal or regulatory obligations.

Priekšrocības

  • Equity package.
  • Annual performance bonus.
  • Benefits package supporting employees and their families.
  • Visa sponsorship may be available for some roles and skill sets.
  • Hybrid, partially remote work arrangement.
  • Occasional visits to the Brooklyn office for remote candidates who live beyond commuting distance.

Saistītās vakances

Correlation One

Learning Designer, Data and AI Training

Correlation One
51 – 200 Darbinieki
H1B vīzas sponsors
ARArgentīnaBOBolīvijaBRBrazīlijaCLČīleCOKolumbijaCRKostarikaCUKubaDODominikānaECEkvadoraGTGvatemalaHNHondurasaHTHaitiMXMeksikaNINikaragvaPAPanamaPEPeruPRPuertorikoPYParagvajaSVSalvadoraUYUrugvajaVEVenecuēlaAttālinātiPilna slodzeVidējais līmenisVecākais speciālistsNepieciešamā Valoda: angļuDizainers

Design evidence-based data and AI training for Correlation One’s workforce development programs, creating curricula, exercises, and reusable learning resources for enterprise clients.

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